Able Group Reviews

18,572  •  Excellent
TrustScore 4.5 out of 5

4.4

In the Plumber category

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Rated 5 out of 5 stars

Highly recommended

Highly recommended. The engineer was quick and professional. The engineer was able to get us back into the house avoiding a long delay. He had to drive from an hour away. He was pleasant and friendly. They office provided an accurate quote and no extras added on later . thanks for your help.

Date of experience: 19 April 2024

Reply from Able Group

Thank you for taking the time in leaving your 5 Star review.

We are so pleased to hear our engineer was able to resolve your issue so quickly.

We look forward to being of service in the future, should you require it.

Best wishes

Sue
Customer Relations
Able Group

Rated 4 out of 5 stars

Top class door repairer

A nice change to deal with an outfit like this in our current workshy era of laziness and inefficiency. We had an emergency situation where our back door couldn't be secured. Insurance company totally unhelpful, other repairers quoted 1 to 2 weeks to come out. Able answered the phone, committed to an appointment next day, clear and fair pricing, appointment timeframe was met, and service carried out efficiently by a lovely guy. Would definitely recommend.

Date of experience: 22 April 2024

Reply from Able Group

Hi Michael,

Thank you for taking the time in leaving your review.

We are so pleased to hear our engineer was able to resolve your issue! We look forward to being of service in the future, should you require it.

Kind regards

Sue
Customer Relations
Able Group

Rated 5 out of 5 stars

Very friendly and efficient.

The gentleman arrived well in time of the estimated arrival time. He was very friendly and very efficient. He was very helpful. If only all workers could be this good and efficient, life would be a lot more pleasant.

Date of experience: 22 April 2024

Reply from Able Group

Dear Martine,

Thank you for taking the time to provide us with such amazing feedback!

We are so grateful to hear of your experience and the service our engineer provided. We truly appreciate your custom and look forward to being of service again, should you require it in the future.

Kind regards

Sue
Customer Relations
Able Group

Rated 3 out of 5 stars

Average

Nice man arrived to fix front door handle, said we probably needed a new handle, but he didn’t have one of the same quality. My husband noticed a loose screw within the mechanism and suggested tightening it up, which the man did and now it works perfectly.!

Date of experience: 18 April 2024

Reply from Able Group

Dear Sam,

Thank you for taking the time to provide us with this review. Firstly, I would like to apologise that your recent experience has not been satisfactory, and I can assure you your feedback helps us with quality control and continuous improvement. I have passed this on to our customer services team, who will conduct a full investigation into the issues raised.

Kind regards,

Sue
Customer Relations
Able Group

Rated 5 out of 5 stars

Rat Catcher expert

Came on time.
Their rat catcher laid 3 boxes
The rat that was enjoying meals digging in my lawn vanished, no further sightings.
Rat catcher 2nd visit removed boxes, very helpful person. Recommend their services

Date of experience: 22 March 2024

Reply from Able Group

Thank you for taking the time in leaving your 5 Star review.

We are so grateful to hear of your experience and the service our engineer provided. We truly appreciate your custom and look forward to being of service again, should you require it in the future.

Kind regards

Sue
Customer Relations
Able Group

Rated 5 out of 5 stars

Knowledgeable and efficient workers

Knowledgeable and efficient workers. Had the problem sorted in minutes. Quite a difficult job but they sorted promptly. Pleasant and courteous as well.

Date of experience: 22 April 2024

Reply from Able Group

Dear Mary,

Thank you for taking the time to provide us with such amazing feedback!

We are so grateful to hear of your experience and the service our engineer provided. We truly appreciate your custom and look forward to being of service again, should you require it in the future.

Kind regards

Sue
Customer Relations
Able Group

Rated 1 out of 5 stars

Called to get an emergency plumber for…

Called to get an emergency plumber for a bathroom leak on a weekend. Someone called back and I was given a time that someone would be out. A few minutes before I was expecting them they called to cancel and said thay would be out 2 days later. Needless to say they were cancelled!

Date of experience: 20 April 2024

Reply from Able Group

Dear Julie,

I am very sorry to hear we were unable to attend your booking. Firstly, I would like to apologise that your recent experience has not been satisfactory, and I can assure you your feedback helps us with quality control and continuous improvement. I have passed this on to our customer services team, who will conduct a full investigation into the issues raised.
Kind regards,

Sue
Customer Relations
Able Group

Rated 5 out of 5 stars

Very pleasant chap who was at tentative…

Very pleasant chap who was at tentative and tidy in his work. Job done professionally and quickly. This is the second time we have used Abel and will continue to do so when the need arises whether electrical or plumbing.

Date of experience: 18 April 2024

Reply from Able Group

Dear Anne,

Thank you for taking the time to provide us with such amazing feedback!

We are so grateful to hear of your experience and the service provided. We truly appreciate your custom and look forward to being of service again, should you require it in the future.

Kind regards

Sue
Customer Relations
Able Group

Rated 5 out of 5 stars

Very quick next day service

Very quick next day service. Arrived within the given estimated time slot. Engineer told me what he needed to do. Job completed quicker than I thought it would be. Would certainly use Able Group again.

Date of experience: 18 April 2024

Reply from Able Group

Hi Michael,

Thank you for taking the time in leaving your 5 Star review.

We are so pleased to hear our engineer was able to resolve your issue quickly!

We look forward to being of service in the future, should you require it.

Kind regards

Sue
Customer Relations
Able Group

Rated 5 out of 5 stars

Had drains CCTV investigate

Had drains CCTV investigate
Within a dew days report & CCTC footage emailed......very prompt.....100%

Date of experience: 19 April 2024

Reply from Able Group

Hi Lorraine,

Thank you for taking the time in leaving your 5 Star review.

We are so grateful to hear of your experience and the service provided. We truly appreciate your custom and look forward to being of service again, should you require it in the future.

Kind regards

Sue
Customer Relations
Able Group

Rated 5 out of 5 stars

Very happy with the service!

We discovered we had rats in our loft and in panic mode I called Able Group. They explained the procedure and luckily were able to book us in for the next day. The man who attended explained clearly what he would do and had a good look round our garden and the outside of our house to ascertain not only how to solve the problem but how to hopefully prevent it in the future. He then came back two weeks later for a follow up visit as promised. Able were efficient and very easy to deal with. I would certainly recommend this company!

Date of experience: 17 April 2024

Reply from Able Group

Hi Hayley,

Thank you for your brilliant review – we so appreciate it!

It gives us great pleasure to know that our service exceeded your expectations and on behalf of our engineer, and the whole team, we thank you.

We look forward to being of service in the future.

Best wishes

Sue
Customer Relations
Able Group

Rated 5 out of 5 stars

The work was done much quicker than we expected

A contractor visited on a Saturday half an hour after we contacted Able Group. He started the repair and returned on the Sunday to finish the job.
The job was perfectly done and the original estimate was true

Date of experience: 15 April 2024

Reply from Able Group

Dear Leslie,

Thank you for taking the time to provide us with such amazing feedback!

We are so grateful to hear of your experience and the service our engineer provided. We truly appreciate your custom and look forward to being of service again, should you require it in the future.

Kind regards

Sue
Customer Relations
Able Group

Rated 5 out of 5 stars

Excellent service given by the…

Excellent service given by the electrician,
Came nice and early, no fuss and no mess.
I do however find the cost for half an hours work at £120 most expensive , but reliable.

Date of experience: 17 April 2024

Reply from Able Group

Dear Linda,

Thank you for taking the time in leaving your 5 Star review.

We are so pleased to hear our engineer was able to resolve your issue.

We look forward to being of service in the future, should you require it.

Best wishes

Sue
Customer Relations
Able Group

Rated 5 out of 5 stars

The plumber who came to repair my…

The plumber who came to repair my bathroom toilet was very helpful and did all he could to rectify the problem. Would recommend you definitely so I am vert satisfied with the job you did

Date of experience: 19 April 2024

Reply from Able Group

Dear Joan,

Thank you for taking the time to provide us with such amazing feedback!

We are so grateful to hear of your experience and the service our engineer provided. We truly appreciate your custom and look forward to being of service again, should you require it in the future.

Kind regards

Sue
Customer Relations
Able Group

Rated 1 out of 5 stars

Unable to get anyone to come out to fit…

Unable to get anyone to come out to fit a lock as no one working within this postcode area. Disappointed!!!

Date of experience: 22 April 2024

Reply from Able Group

Dear Novadra,

I am very sorry to hear we were unable to arrange a booking, can you please provide your telephone number via our private information request via Trustpilot so we can locate your call.

Kind regards


Sue
Customer Relations
Able Group

Rated 5 out of 5 stars

Brilliant Service Brilliant Locksmith!

Fantastic service from this company. We reported an issue with our door and it was fixed within 1 hour. The locksmith Stephen provided first class service and was extremely friendly and polite - a lovely gentleman who fixed our issue almost immediately.

Date of experience: 17 April 2024

Reply from Able Group

Dear Michael,

Thank you for taking the time to provide us with such amazing feedback!

We are so grateful to hear of your experience and the service our engineer provided. We truly appreciate your custom and look forward to being of service again, should you require it in the future.

Kind regards

Sue
Customer Relations
Able Group

Rated 4 out of 5 stars

A problem soon dealt with efficiently and quickly

Although the engineer didn't phone first, he arrived early within the time slot. He was very efficient, helpful and pleasant. The problem, which had been a recurring one, was dealt with well.

Date of experience: 15 April 2024

Reply from Able Group

Hi Veronica,

Thank you for taking the time in leaving your review.

We are so pleased to hear our engineer was able to resolve your issue! We look forward to being of service in the future, should you require it.
Kind regards

Sue
Customer Relations
Able Group

Rated 5 out of 5 stars

Effective Locksmith

The locksmith came within a couple of hours of my request.
He quickly diagnosed the problem and made adjustments to correct it. He also passed on useful advice with regard to the future maintenance.
Overall, very impressed with the service he provided, and the efficient manner in which it was delivered.

Date of experience: 12 April 2024

Reply from Able Group

Dear Graham,

Thank you for taking the time to provide us with such amazing feedback!

We are so grateful to hear of your experience and the service our engineer provided. We truly appreciate your custom and look forward to being of service again, should you require it in the future.

Kind regards

Sue
Customer Relations
Able Group

Rated 5 out of 5 stars

The locksmith Dal that attended our…

The locksmith Dal that attended our property on Friday evening was efficient, polite and very friendly. He gave us sound advice and secured our patio door. He made sure that we were happy with the repair even telling me to make sure I locked our front door behind him when he left. We cannot fault him or the service he provided. Thank you.

Date of experience: 15 April 2024

Reply from Able Group

Hi John,

Thank you for your brilliant review – we so appreciate it!

It gives us great pleasure to know that our service exceeded your expectations and on behalf of our engineer, Dal and the whole team, we thank you.

We look forward to being of service in the future.

Best wishes

Sue
Customer Relations
Able Group

Rated 5 out of 5 stars

Radiator fix.

The plumber that came,was before the deadline you gave. Had a problem with refixing the radiator ( because of a mortar wall) could not get a fix with the brackets. But he purservied, and fix it. Also very polite.

Date of experience: 16 April 2024

Reply from Able Group

Dear Jean,

Thank you for taking the time in leaving your 5 Star review.

We are so grateful to hear of your experience and the service our engineer provided. We truly appreciate your custom and look forward to being of service again, should you require it in the future.

Kind regards

Sue
Customer Relations
Able Group