Their delivery partners wrote insisting someone neede to sign on delivery this was unnecessary bulls**t and ruined the whole experience on this I will not use this store again
Written on April 1, 2017
Order incomplete. New parts arrived quickly but order still not quite what I ordered so it needed a further delivery at additional cost.
(The metal store was supposed to calculate my needs based upon a sketch, with dimensions. They obviously failed to do so since parts were missing. It would have been helpful if a list of parts that were supposed to be there had arrived with the first delivery.)
Written on September 26, 2016
The Metal Store is great. Easy to use website, quality materials at a very good price. Their problem is their courier, Tufnells. You don't get a 2 hour window for delivery so you can't arrange for someone to be there. They just turn up and if no one is around they just dump the order anywhere and FORGE a signature. My last delivery was apparently signed for by me and I was 10 miles away at work. Used Metal Store 4 times now but when we start the next project I will be looking elsewhere. Sorry Metal Store but until you dump the lousy delivery firm I won't be buying from you again. Just can't run the risk of having stuff nicked because a driver has dumped, forged and run.
Written on September 24, 2016
Very efficient, however order not cut to spec/as advertised
Written on August 28, 2016
No "e" mail prior to delivery as I had last time I used them. unable to log into my A/C. I will be using them again.
Written on August 22, 2016
Sheet of metal needed cutting. Only larger piece was couriered. Quick response on me contacting The Metal Store and second piece arrived next day.
Written on July 17, 2016
Sheet steel dented rather badly, ok for my use but unusable from a cosmetic perspective. photo's available
Written on July 5, 2016
I ordered the wrong size tubing to go with my bkts and no one noyiced at thier end so I had to order again the correct one but they did not offer to help out in any way
Written on June 12, 2016
1 of 4 arrived early, 2 arrived on time and the 4th item was a day late.
Written on June 10, 2016
i found delivery a bit slow. think it took 3 days. product was great and perfectly to size
Written on May 2, 2016