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THE METAL STORE

4.9
2,182 reviews
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9 reviews from Google Certified Shops

Google Certified Shops identifies and stands behind stores that provide a consistently great shopping experience. Learn More
  1. One look at the order that arrived I could see that it was not what I ordered and refused delivery. The same order was then re-delivered 2 days later exactly the same although I had phoned the supplier. My mistake was to have not taken the goods, unpacked and photographed them as the supplier said that, when returned and inspected, the order was correct. The following Friday I received a message saying the New order had been dispatched only to be phoned the following Monday to confirm my order as they were about to cut it!. I was then charged £70 to deliver it. Not my happiest purchase and will not be a returning customer.
  2. Blamed the courier , never called back when promised , absolute shambles
  3. Excellent service. Thank you.
  4. The goods arrived poorly packaged and damaged. I refused delivery on this basis then had to chase and chase to get my monies returned. Hence I don't feel able to give a good review either regarding the goods or the service provided when a problem arose.
  5. didnt deliver and made false promises.
  6. Only half the order arrived three days late and customer service tells me that the courier has lost the second item (6m flat bars and rounds) and that they no longer have 6m lengths in stock - but they accepted my money! Delayed job and loss of reputation means I am unlikely to get further jobs from my customer. A very poor showing from this undependable supplier of mild steel.
  7. The product was dirty, dented, scratched, wet and generally barely fit for purpose. When I informed their sales team they did not care and did not offer to do anything about my complaint. Bad company to do business with, suggest they should be avoided.