The lid of this bottle deteriorated after less than two years so it no longer seals fully and leaks which seems to be a common problem from the reviews. I reached out to the Yeti warranty program as they provide a five year warranty for the bottle. It has been over a month since I first reached out to them and I still have not received a new lid or a new bottle as Yeti promised. Yeti originally confirmed that I would receive a new lid but it never shipped. So I called Yeti a couple of times over a two week period. Every time Yeti told me that the lid was out of stock and they had no idea when the lid would be in stock. After my calls, Yeti then offered to provide me with an exchange that required me to ship my bottle back to them and Yeti would then ship me a new bottle as soon as they received my old bottle. Yeti received my bottle and have not shipped me a new bottle. I called Yeti again and now they claim I could receive the new bottle in 2 to 3 weeks despite originally telling me that the item would be shipped as soon as they received my old bottle. Again, no one could confirm when this new bottle would ship. So now I am out of the money I paid for this product and I no longer have the product as I shipped it back to Yeti as they promised an exchange. I am now stuck hoping Yeti honours their exchange and provides me with the new water bottle as promised. This has been the most frustrating experience.

I was also told that I would be unable to leave a review as I did not receive a special link when I bought the bottle from their website. Despite their website stating "To write a product review, head on over to the product page and scroll down until you see "Write a Review.", there is no option to leave a review on the website and I was told that I could not leave a review without receiving this special link. I did not receive the email providing this link after I bought the bottle and I was only provided with a link to leave a review after speaking with their escalation team. So from my understanding, you cannot leave a review unless you buy the water bottle through the website and even then you need to make sure Yeti sends you an email with this special link. Overall, I had a very disappointing and frustrating experience with customer service and the warranty program that has still not resolved, and I would not buy a Yeti product again.

The chug cap was apparently designed only for carrying upright, and the numerous reviews must have only tested it that way. Because if you drive anywhere and lay it down, you need to tighten the cap quite a bit to not leak. On the second use, I couldn't unscrew the narrow-spout base... Even channel locks couldn't provide enough grip and leverage to bust it loose, and my vice doesn't open quite wide enough. I eventually got it off with my biggest pipe wrench, which of course marred the rubber a fair bit. The chug cap itself unscrews easily by its handle, but the base needs a heavily serrated perimeter (like a classic Nalgene bottle) or hex/octagon shape to have something to grip onto. The base gets tightened by tightening the cap, so it's all-or-nothing. It's a very shortsighted design for such a premium priced product. Functionally, the 36 oz Yeti doesn't insulate nearly as well as my smaller Hydroflask, but it's much better than a non-insulated Nalgene. Trying to contact Yeti about the issue is equally frustrating, as all their contact options lead to dead ends and even the Chat With Us link doesn't go anywhere or open anything. They utilize the contact page as a shameful means of selling more product.

I couldn't have had a worse first time purchase experience with Yeti. I have received Yeti products in the past as gifts and enjoyed using those products so I decided to make a first time purchase, however the experience was just terrible. I purchased this product along with the 30 oz travel mug. There were faults with both. On this product, the mouth piece was faulty and did not seal properly. When reaching out to customer support, they repeatedly misinterpreted my emails and were completely unhelpful despite me sending videos to show what the issue was. Next, I called in and they sent me to a warranty link which did not work. After trying multiple times, they had me provide the information in an email to them. It's been over a month and I still haven't been able to use this product that I was looking forward to.

With the 30 oz travel mug, it came without a magnet for the mouthpiece. I reached out to Yeti and customer support and multiple times they sent the wrong item, which I had to correct them each time. They finally sent out a magnet replacement, and when received, it was the wrong one. They ultimately sent out a full mug replacement, which I appreciate, but it took me jumping through so many hoops to get there.

At this moment, I'm still waiting to receive a replacement for my 36oz water bottle. Terrible terrible experience with Yeti.

I wanted a half galIon jug for daily use. I tried a brand that rhymes with “arctic”. To say the least, I was extremely disappointed with the quality even though it was significantly cheaper. Then found out about yeti giving veterans 30 percent off! Honestly it’s what I wanted, I just couldn’t justify the price in my head. But that is the best discount that I’ve received as a veteran!!! So I ordered the 64oz rambler bottle in KCO… and I love it so much!!! It goes everywhere with me. You can tell that the engineers designed this with REAL PEOPLE in mind! I have consumed between 1 to 1.5 gallons of water per day in this and the last sip is as cold as the first. It is a joy to use and I think that it’s going to go down as one of the best buys I’ve ever made! Now that I’ve used it, I would gladly pay full price for it! I hope that if you’re in the market for a daily bottle you try the 64oz YETI! I was not given anything for this review, I just appreciate a company that puts out consistently amazing products. Thank you YETI! Oh, and with the price of bottled water, this thing pays for itself in no time filling up with filtered water from the fridge at home. I have never been less than impressed with a YETI.