According to a study by Vanderbilt University professors Anthony J. Zahorik and Roland T. Rust, up to 40% of satisfied customers don't come back.
5 months ago

The fastest way to gauge performance is with a Customer Satisfaction (CSAT) survey. It immediately reveals whether or not a customer was happy with their most...
10 months ago

Just 9% of consumers are satisfied with the in-store shopping experience, and just a touch more, 14%, feel the same about online shopping.
8 months ago

Satisfaction among Medicare Advantage customers is 87 points higher than among customers of commercial member plans.
1 month ago

Verizon customers are, for the most part, happy customers. When asked about overall satisfaction, 82% say they are very or fairly satisfied, and just 15% say...
9 months ago

Customer satisfaction is vital to the success of your business. Understand its key elements, along with how to measure it and improve it.
11 months ago

More consumers view BNPL brands favorably than unfavorably, with nearly half expressing intent to reuse the same brand for future purchases, marking a 4...
7 months ago

79% of all consumers say they are very or extremely satisfied with any type of installment shopping. That percentage climbs to 83% when baby boomers, seniors...
5 months ago

The American Customer Satisfaction Index (ACSI) score of the e-commerce website of Amazon.com has fluctuated since 2000.
3 weeks ago

AT&T Fiber topped the customer satisfaction ranking for the second year in a row with an ACSI score of 80. Following AT&T was “all others” (77).
4 months ago