Here are the top 10 areas to focus on to satisfy customers and create greater profit at lower risk.
20 months ago

According to a study by Vanderbilt University professors Anthony J. Zahorik and Roland T. Rust, up to 40% of satisfied customers don't come...
5 months ago

Just 9% of consumers are satisfied with the in-store shopping experience, and just a touch more, 14%, feel the same about online shopping.
8 months ago

Some 96% of Santee Cooper residential customers are satisfied, according to the survey conducted in October by MarketSearch. The national...
19 months ago

Satisfaction among Medicare Advantage customers is 87 points higher than among customers of commercial member plans.
1 month ago

Providing consumers with the experiences they expect at every stage of the healthcare journey could improve care and cost outcomes.
18 months ago

Study: Chick-fil-A Has the Most Satisfied Customers. The iconic chicken brand continues to rule the category. ... The latest results from the...
75 months ago

More consumers view BNPL brands favorably than unfavorably, with nearly half expressing intent to reuse the same brand for future purchases,...
7 months ago

The survey finds nearly six in 10 people with health insurance experienced a problem using their insurance in the past year, with even...
15 months ago

79% of all consumers say they are very or extremely satisfied with any type of installment shopping. That percentage climbs to 83% when baby boomers, seniors...
5 months ago