Samsung Electronics America achieved #1 customer satisfaction and #1 overall service quality among 5G mobile devices in the 2024 American Customer Satisfaction...
4 months ago

Subaru of America just caught Toyota USA for the top title, according to a new study from the American Customer Satisfaction Index (ACSI)...
1 month ago

Just 9% of consumers are satisfied with the in-store shopping experience, and just a touch more, 14%, feel the same about online shopping.
8 months ago

Customer satisfaction dipped 0.1% in the second quarter of 2024 to a score of 77.9 out of 100, the American Customer Satisfaction Index said Tuesday.
1 month ago

According to a study by Vanderbilt University professors Anthony J. Zahorik and Roland T. Rust, up to 40% of satisfied customers don't come...
5 months ago

DroneUp's drone delivery customer satisfaction survey reveals that drone delivery has a lot to offer both vendors and consumers.
2 months ago

PYMNTS Intelligence data shows that — worldwide — only about half of consumers are happy with the availability of the embedded lending options...
5 months ago

JD Power identified the Margaritaville Hotels & Resorts as the upper upscale hotel brand with the most satisfied customers in the US.
2 months ago

Customer service means serving the needs of your customers and helping to solve their problems. Here's how to improve it for your business...
5 months ago

80% express high levels of satisfaction when shopping from an online marketplace, higher than those who shop from retailer sites (76%) or brand websites (72%).
8 months ago