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Nutanix is Named a Leader in 2024 GartnerŽ Magic Quadrant™ for Distributed Hybrid Infrastructure

The Manila Times
Company recognized for its ability to execute and completeness of vision. SAN JOSE, Calif., Oct. 11, 2024 (GLOBE NEWSWIRE) -- Nutanix (NASDAQ: NTNX),...
2 days ago

E-commerce customer prefers cheap delivery over speed

RetailDetail EU
Online consumers consider delivery cost more important than speed of delivery. The importance of environmental impact decreases somewhat.
3 weeks ago

78% of Indian consumers prefer human customer service support when shopping online: EY report

The Economic Times
Almost 78% of Indian consumers prefer human customer service support when shopping online, according to an EY report. The survey reveals that while 61% of...
2 months ago

Customer Service Chatbots Earn Mixed Reviews as People Still Prefer Human Conversations

CivicScience
Recent data reveal a whopping 45% of US adults find using customer service chatbots unfavorable, up from 43% in 2022.
2 months ago

Two In Three People Prefer Companies Didn’t Use AI For Customer Service: Survey

NDTV Profit
Nearly two in three, or 64%, of the customers would prefer that companies didn't use artificial intelligence in their customer service, according to a...
2 months ago

Gartner Survey Finds 64% of Customers Would Prefer That Companies Didn’t Use AI For Customer Service

Gartner
Sixty-four percent of customers would prefer that companies didn't use artificial intelligence (AI) in their customer service, according to a survey by...
3 months ago

64% of people not happy about idea of AI-generated customer service

The Register
Customers would prefer companies to ignore AI when it comes to providing aftersales service, according to a report published today.
3 months ago

Gen Z prefers AI chatbots over phone calls, says Affirm's CEO

Business Insider
AI may replace 20-30% of customer service agents by 2026, per tech research firm Gartner.
5 months ago

Customer Experience - The Selling Styles B2B Buyers Prefer Most

MarketingProfs
Customer Experience - Which sales approaches resonate most with B2B buyers? How important is it for B2B buyers that salespeople show an understanding of...
5 months ago

Brands prefer WhatsApp for customer help

The Standard
WhatsApp is the top digital channel for conversational marketing in absolute numbers, driven by new features that enable customers to start and complete a...
5 months ago