Consumers Are Slightly More Likely To Think Chatbots Are 'Helpful'. Perhaps due to advances in chatbot technology and conversational AI, chatbots appear to be...
2 months ago

Online consumers consider delivery cost more important than speed of delivery. The importance of environmental impact decreases somewhat.
1 week ago

81% of customers prefer companies that offer a personalized experience. They also want the experience to include the platforms where they prefer to do...
5 months ago

Done right, customer service can be a game changer. Explore these seven customer service types your company should offer today.
9 months ago

In a new study, researchers at The Ohio State University found that people preferred interacting with chatbots when they felt embarrassed about what they were...
4 months ago

Presented by Twilio. In their earliest days, digital brand communications, like business-to-customer text messages, were revolutionary.
2 months ago

Tractor Supply capitulated to the right wing in what can be described as an absolute shitshow of bootlicking toward a segment of their customers.
3 months ago

71 percent of Gen Z customers agree that live phone calls are the quickest, most convenient way to get to the heart of a customer service matter to find a...
5 months ago

FORT KNOX, Ky. — The Army and Air Force Exchange Service at Fort Knox now has a way for its customers to shop for appliances sold at Home Depot without...
11 months ago

A recent report from a digital commerce solutions provider found that younger shoppers prefer to complete their grocery shopping experience through the self-...
7 months ago