Google
×
AllImagesNewsVideos Maps Shopping Books
Search tools
Archives
  • Recent
  • Past hour
  • Past 24 hours
  • Past week
  • Past month
  • Past year
  • Archives
Sorted by relevance
Clear

Customer Service Chatbots Earn Mixed Reviews as People Still Prefer Human Conversations

CivicScience
Consumers Are Slightly More Likely To Think Chatbots Are 'Helpful'. Perhaps due to advances in chatbot technology and conversational AI,...
2 months ago

E-commerce customer prefers cheap delivery over speed

RetailDetail EU
Online consumers consider delivery cost more important than speed of delivery. The importance of environmental impact decreases somewhat.
2 weeks ago

The Personalized Customer Experience: Consumers Want You To Know Them

Forbes
81% of customers prefer companies that offer a personalized experience. They also want the experience to include the platforms where they...
5 months ago

Nearly 90% of People Prefer Speaking to a Live Customer Service Agent on the Phone, Despite Efficiency of Phone Menus for Businesses

PR Newswire
PRNewswire/ -- Eighty-eight percent of people (88%) prefer speaking to a live customer service agent instead of navigating a phone menu.
65 months ago

Older adults prefer phone calls to digital customer service

eMarketer
Among US consumers ages 18 to 44, 53% prefer digital to phone when receiving help with a product- or service-related question.
13 months ago

Why Anxious Customers Prefer Human Customer Service

Harvard Business Review
When people feel anxious, it's human nature to turn to others for help. Yet many companies in high-anxiety settings – like financial...
65 months ago

Gartner Survey Finds 64% of Customers Would Prefer That Companies Didn’t Use AI For Customer Service

Gartner
Sixty-four percent of customers would prefer that companies didn't use artificial intelligence (AI) in their customer service, according to...
3 months ago

Social shoppers prefer checking out on brand sites

Retail Customer Experience
71% of online shoppers prefer to check out on the brand site rather than directly on the social network.
27 months ago

Human Interaction in Customer Service Still Preferred Despite Technology Innovations, New Research Finds

Yahoo Finance
More than half (53%) of consumers stated they prefer to chat with a live agent via the telephone when it comes to complex customer service...
9 months ago

4 Ways That Self-Service Is Changing Customer Service

CMSWire.com
Customers often prefer to find solutions to their problems themselves rather than having to speak with a customer service agent.
40 months ago