Online consumers consider delivery cost more important than speed of delivery. The importance of environmental impact decreases somewhat.
1 week ago

Done right, customer service can be a game changer. Explore these seven customer service types your company should offer today.
9 months ago

AI may replace 20-30% of customer service agents by 2026, per tech research firm Gartner.
4 months ago

Business use of AI is increasing rapidly. What are companies getting in return? Learn about the benefits of AI from leading experts in the...
1 month ago

The volume of customers who prefer to leave the human behind and take matters into their own hands is changing the customer experience.
16 months ago

A joint study from McKinsey and NielsenIQ examines sales growth for products that claim to be environmentally and socially responsible.
19 months ago

Shallow signals. "Likes" are poor indicators of actual sales or deeper customer engagement. Active metrics.
12 months ago

Customers want to interact with their phones, and texting is the preferred method of communication. Most people, 90 percent, open a text within...
49 months ago

With a focus on customer choice and ModelOps, Teradata is aiming to power developer innovation.
2 weeks ago

At Gainsight, we talk about a human-first approach to business, and we've never been more human as a world than we are right now.
53 months ago