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Social shoppers prefer checking out on brand sites

Retail Customer Experience
71% of online shoppers prefer to check out on the brand site rather than directly on the social network.
27 months ago

Customer Experience - The Selling Styles B2B Buyers Prefer Most

MarketingProfs
Customer Experience - Which sales approaches resonate most with B2B buyers? How important is it for B2B buyers that salespeople show an understanding of...
5 months ago

73% of Card Users Say They Prefer Cards with Linked Offers — But Just 41% Used Them

PYMNTS.com
4 in 10 consumers prefer cards with personalized rewards as these programs provide economic incentives to increase customer loyalty.
12 months ago

TCN Consumer Survey Finds Americans Overwhelmingly Prefer to Interact with a Live Person When Dealing with Customer Service Reps

Business Wire
In the survey, nearly 7 in 10 respondents (69%) said talking to a live agent by phone is one of their top three preferred methods of...
38 months ago

Do customers like AI-based chatbots?

Chain Store Age
A new survey of US consumers reveals their views on artificial intelligence, especially when it comes to customer service chatbots.
20 months ago

Report: 80% of consumers prefer to speak with AI to avoid long hold times

VentureBeat
The survey also found that 91% of consumers reported that they've experienced poor customer service in the past six months.
35 months ago

Two In Three People Prefer Companies Didn’t Use AI For Customer Service: Survey

NDTV Profit
Nearly two in three, or 64%, of the customers would prefer that companies didn't use artificial intelligence in their customer service,...
2 months ago

Why Anxious Customers Prefer Human Customer Service

Harvard Business Review
When people feel anxious, it's human nature to turn to others for help. Yet many companies in high-anxiety settings – like financial...
65 months ago

How AI Is Revolutionizing Customer Service With Human-Like Responses

Forbes
The new chatbot underpins Virgin Voyages' online customer experience with the goal of redefining customer satisfaction by creating a more engaging and...
10 months ago

Millennial, Gen Z shoppers prefer D2C when buying from online international brands

Retail Customer Experience
When it comes to shopping online at an international retailer or brand the majority of Gen Z (60%) and millennials (63%) like to buy direct...
25 months ago