Consumers Are Slightly More Likely To Think Chatbots Are 'Helpful'. Perhaps due to advances in chatbot technology and conversational AI, chatbots appear to be...
4 months ago

81% of customers prefer companies that offer a personalized experience. They also want the experience to include the platforms where they prefer to do...
7 months ago

Presented by Twilio. In their earliest days, digital brand communications, like business-to-customer text messages, were revolutionary.
4 months ago

Customers would prefer companies to ignore AI when it comes to providing aftersales service, according to a report published today.
4 months ago

Tractor Supply capitulated to the right wing in what can be described as an absolute shitshow of bootlicking toward a segment of their customers.
5 months ago

Five9's recent survey reveals that 60% of Gen Z values AI-powered customer service for its speed and convenience, while still preferring human interaction...
1 week ago

Is it proper for company employees to address customers by their given names? Banks do it, call centers do it, salespeople do it.
3 weeks ago

At G2 Reach 2023, G2 CEO and Co-Founder Godard Abel moderated a fireside chat with HubSpot CEO, discussing the role of AI on the customer journey and how...
11 months ago

Many customers are willing to pay more for sustainable products with high-quality, environmentally friendly packaging.
8 months ago

Justin Riddell's career goals were always to be a professor and to run his own business. After earning his Doctor of Business Administration (DBA) in the...
4 months ago