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Adam Marburger’s perfect question to move F&I customers beyond ‘no’

CBT News
Transitioning after the "no" is critical to success, and Marburger shares helpful tips to help F&I teams overcome customer objections.
3 days ago

Finding The Right Personalization Balance—No One Likes Spam

Forbes
For a company, being invited into a customer's world takes finesse. It's about hitting the right tone, being relevant, and knowing when to back off.
1 month ago

ABC newscast captures customer’s frustration over poor repair job at State Farm preferred shop

Repairer Driven News
Experts for the plaintiffs said in court documents that the severity of the crash and the couple's injuries were the result of the body shop adhesive-bonding...
1 month ago

Top 5 Ways to Boost Digital Customer Service

Spiceworks
Digital customer service is not just an expectation but an opportunity to connect with your customers in an efficient, scalable and economical manner.
1 week ago

California’s lemon law is changing and car buyers have fewer protections in the new year

CalMatters
Californians who purchase a clunker car in 2025 face a confusing year as new lemon law rules take effect and the state Supreme Court limited warranty...
1 month ago

54% of Consumers With Unstable Cash Flow Prefer Providers Offering Embedded Lending

PYMNTS.com
Embedded lending, which integrates credit into transactions, is gaining momentum among consumers and micro businesses worldwide.
1 month ago

Las Vegas Valley Water District Selects American Water Resources as Preferred Partner to Provide Homeowners with Affordable Protection for Water Line Repairs

Business Wire
The Las Vegas Valley Water District (LVVWD) has selected American Water Resources, an Oncourse Company and a leading provider of home protection plans.
1 week ago

How to contact Amazon customer service 24/7

AboutAmazon.com
You can work directly with a customer service agent via live chat or over the phone, or use our Customer Service page to troubleshoot the problem on your own.
1 week ago

iPhone vs Android Users: Key Differences in 2024

Netguru
This guide presents the key differences between iPhone vs Android users, particularly in terms of demographics and behavior.
1 week ago

HCLTech Takes Over Nuance Enterprise Professional Services, Creates a Nuance Migration Factory

CX Today
CX Today covers Contact Centre news including CCaaS, Interactive Voice Response and more.
2 days ago