75% prefer talking to a real human in-person or over the phone for customer support, indicating that brands need to improve online customer support.
2 months ago

Consumers Are Slightly More Likely To Think Chatbots Are 'Helpful'. Perhaps due to advances in chatbot technology and conversational AI,...
5 months ago

Customers would prefer companies to ignore AI when it comes to providing aftersales service, according to a report published today.
6 months ago

81% of customers prefer companies that offer a personalized experience. They also want the experience to include the platforms where they...
8 months ago

Sixty-four percent of customers would prefer that companies didn't use artificial intelligence (AI) in their customer service, according to...
6 months ago

AI may replace 20-30% of customer service agents by 2026, per tech research firm Gartner.
8 months ago

In a study, more people said they would likely leave written comments about service on a restaurant-provided AI‑enabled tablet.
11 months ago

Among US consumers ages 18 to 44, 53% prefer digital to phone when receiving help with a product- or service-related question.
16 months ago

The underlying goal of SAP Preferred Success is to help customers leverage cloud solutions the right way for their business. We work with our...
47 months ago

"New study reveals 75% of consumers prefer human support over AI chatbots, despite tech advances. Learn why customer service automation...
2 months ago