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Council Post: Self-Service: Why Gen Z Prefers Solving Problems On Their Own
Forbes
Amit Gandhi, CEO of NovelVox, an AI-enabled contact center solution provider, helps organizations deliver impeccable customer experience.
1 week ago
New Five9 Study Finds 75% of Consumers Prefer Talking to a Human for Customer Service
Business Wire
Five9 (NASDAQ: FIVN), provider of the Intelligent CX Platform, today released the results of a consumer survey, aimed at helping organizations underst.
1 week ago
What Is Brand Preference? How To Win Over Customers (2024)
Shopify
Brand preference is vital for your company's success, allowing you to create and enhance connections with more consumers.
1 month ago
New Five9 Study Finds 75% of Consumers Prefer Talking to a Human for Customer Service
Stock Titan
"New study reveals 75% of consumers prefer human support over AI chatbots, despite tech advances. Learn why customer service automation faces trust issues...
1 week ago
43% of Gen Z Consumers Prefer Buying Direct From Brands
PYMNTS.com
PYMNTS Intelligence finds almost half of Gen Z shoppers prefer buying directly from brands, highlighting their emphasis on trust over price.
3 weeks ago
Rant & Rave: Reader likes some Halloween décor more than others
The Seattle Times
RANT AND RAVE Rave to the houses with fun, colorful Halloween decorations. Rant to the skeletons in yards around town that reference scenes of torture.
5 days ago
Redesigned Vallarta Supermarkets store features custom guac station
The Packer
Shoppers at the Visalia, Calif., location can now create fresh, made-to-order guacamole tailored to their taste preferences.
3 days ago
European Consumers Are Optimistic But Still Not Spending
Boston Consulting Group
BCG's mid-2024 survey shows European shoppers feel positive about personal finances but higher prices and stagnant wages are limiting their spending.
1 week ago
Consumer preference for regional products in Germany 2017-2021
Statista
In 2021, 22.79 million Germans aged 14 years and older stated that they fully agreed with the statement "If available, I prefer regional products."
3 weeks ago
CDP Best Practices for Maximizing Enterprise Value: CDPs and Customer Data Unification
CDP Institute
The CDP Institute recently asked industry leaders what best practices they see to maximize value in the enterprise.
2 weeks ago