The volume of customers who prefer to leave the human behind and take matters into their own hands is changing the customer experience.
18 months ago

Consumers Are Slightly More Likely To Think Chatbots Are 'Helpful'. Perhaps due to advances in chatbot technology and conversational AI,...
4 months ago

Consumers expect to make almost half (49.5%) of all purchases online within the next year, up 4.9 percentage points from today. This is according to a survey...
2 months ago

Here are some key types of customer service to prioritize: Phone support, Many customers will still want to pick up a phone and talk to a live customer service...
11 months ago

The survey shows that how speaking in a customer's native language thrusts businesses ahead of their competitors by building trust, empathy, confidence, and...
37 months ago

Consumer brand preferences are driven by an alignment of their own values, including reducing environmental harm and standing up for social...
35 months ago

Customers want to interact with their phones, and texting is the preferred method of communication. Most people, 90 percent, open a text within...
51 months ago

Tractor Supply capitulated to the right wing in what can be described as an absolute shitshow of bootlicking toward a segment of their customers.
5 months ago

CX Today covers Voice of the Customer news including MyCustomer, User Experience and more.
16 months ago

B2B sellers often think of customers as rational decision-makers who seek to maximize value, reduce costs, and save time. But a study of...
20 months ago