Consumers expect to make almost half (49.5%) of all purchases online within the next year, up 4.9 percentage points from today. This is according to a survey...
2 months ago

Consumers Are Slightly More Likely To Think Chatbots Are 'Helpful'. Perhaps due to advances in chatbot technology and conversational AI,...
4 months ago

He likes them to be "messy" and so full of discussions that they often run late, throwing schedules off. The unconventional method was...
2 days ago

81% of customers prefer companies that offer a personalized experience. They also want the experience to include the platforms where they...
7 months ago

Tractor Supply capitulated to the right wing in what can be described as an absolute shitshow of bootlicking toward a segment of their customers.
5 months ago

Starting September 6, all JetBlue customers, including Blue Basic fares, will receive one free carry-on bag in addition to one small personal item.
5 months ago

Many customers are willing to pay more for sustainable products with high-quality, environmentally friendly packaging.
8 months ago

AI may replace 20-30% of customer service agents by 2026, per tech research firm Gartner.
7 months ago

The Times recently invited five independent jewelry designers for a morning of conversation, they all arrived wearing their own creations.
10 months ago

This Next in Personalization 2021 Report reveals that companies who excel at demonstrating customer intimacy generate faster rates of...
37 months ago