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Council Post: How To Manage Customer Satisfaction When Raising Prices

Forbes
A solid communication strategy that maintains transparency can go a long way in keeping your customers' trust, even when prices go up.
4 months ago

U.S. customer satisfaction with Amazon.com from 2000 to 2024

Statista
The American Customer Satisfaction Index (ACSI) score of the e-commerce website of Amazon.com has fluctuated since 2000.
2 months ago

Forrester’s Essential Customer Satisfaction Research

Forrester
Forrester's customer satisfaction (CSAT) benchmark research results can help CX leaders understand CSAT's value and application.
10 months ago

H-E-B, Publix, and Costco supreme in customer satisfaction

Supermarket News
In 2024 Costco, HEB, and Publix tied for the top spot in customer satisfaction with scores of 85. HEB improved 5% year over year, while Costco and Publix were...
10 months ago

The Post-Pandemic Customer: More Demanding, Harder on Employees

Gallup.com
Customer expectations have changed since the pandemic. See what employees and CHROs say are the biggest obstacles to meeting the new expectations.
8 months ago

How employee experience drives customer satisfaction

MarTech
Research indicates that positive EX leads to superior CX, which in turn drives revenue growth and customer satisfaction. This relationship is demonstrated in...
3 months ago

H-E-B beats out Trader Joe’s, ties Costco and Publix for 1st in customer satisfaction survey

KSAT
San Antonio-based H-E-B landed at the top of the American Customer Satisfaction Index's rankings for customer satisfaction, tying Costco and Publix for the...
10 months ago

These restaurants rank among best for customer satisfaction, study says. Do you agree?

Miami Herald
For the tenth year in a row, Chick-fil-A led fast-food restaurants in customer satisfaction, according to a ACSI study. How did others rank?
5 months ago

What Your Business Can Learn From Southwest Airlines

Business.com
Southwest has built an impeccable reputation by putting customers first and prioritizing its employees. Here's what businesses can learn from Southwest.
3 months ago

Samsung Scores #1 in Customer Satisfaction and Overall Service Quality for 5G Mobile Devices

samsung.com
Samsung Electronics America achieved #1 customer satisfaction and #1 overall service quality among 5G mobile devices in the 2024 American Customer Satisfaction...
6 months ago