16 members of Forbes Coaches Council shared their best tips for business owners to start improving customer satisfaction with happier employees.
46 months ago

Here are the top 10 areas to focus on to satisfy customers and create greater profit at lower risk.
24 months ago

According to the study, 57% of people are willing to pay more for simpler experiences. Seventy-six% are more likely to recommend a brand that...
23 months ago

The fastest way to gauge performance is with a Customer Satisfaction (CSAT) survey. It immediately reveals whether or not a customer was happy with their most...
14 months ago

A European gas-station chain hired HappyOrNot, a small Finnish startup, to measure customer satisfaction at its hundred and fifty-plus outlets.
83 months ago

Why Exclamations and Emoticons Can Boost Customer Happiness. Research shows subject matter experts who use exclamations, emoticon, and emoji are...
101 months ago

Elon Musk says every company should maximize the 'curve of customer happiness' — here's what that means ... Tesla's goal is to "maximize the area...
56 months ago

Customers ranked Amazon No.1 across our selection, value, and online shopping experience, and No.2 overall across online retail customer satisfaction.
23 months ago

The American Customer Satisfaction Index (ACSI) score of the e-commerce website of Amazon.com has fluctuated since 2000.
4 months ago

Consistency is the secret ingredient to making customers happy. However, it's difficult to get right and requires top-leadership attention.
130 months ago