Here are three strategies to start that process: 1. Stop fighting with your customers and start fighting for your customers.
21 months ago

The fastest way to gauge performance is with a Customer Satisfaction (CSAT) survey. It immediately reveals whether or not a customer was happy with their most...
12 months ago

Here are the top 10 areas to focus on to satisfy customers and create greater profit at lower risk.
22 months ago

Customer satisfaction influences brand loyalty. Customer satisfaction does not always lead to brand loyalty and vice-versa.
21 months ago

A net promoter score can't tell companies everything they need to know, but it can provide insights ... The net promoter score has become at once...
56 months ago

According to the study, 57% of people are willing to pay more for simpler experiences. Seventy-six% are more likely to recommend a brand that...
21 months ago

https://twitter.com/jasonlk/status/1350801286426365954?s=20 Part of my job when I invest in a start-up is to get folks excited about the...
100 months ago

The index found most consumers believe if organizations leverage digital and AI solutions in customer service, it can close the gap and make them happier and...
5 months ago

Elon Musk says every company should maximize the 'curve of customer happiness' — here's what that means ... Tesla's goal is to "maximize the area...
55 months ago

Research shows subject matter experts who use exclamations, emoticon, and emoji are perceived as more "friendly and competent" than those...
99 months ago