No detailed description available for "The Customer-Base Audit".

Customer loyalty is the single most important element to retain within a business relationship.

How do I reduce the effort in the Customer base work to be done to get problems solved? How can I ensure that plans of action include every Customer base task and that every Customer base outcome is in place?

This book is a response to a need in the market place in the fast-growing field of customer profitability analysis and the profitable management of customer relationships.

Today, Customer Success is the hottest B2B movement since the advent of the subscription business model, and this book is the one-of-a-kind guide that shows you how to make it work in your company.

This collection includes three essential books by renowned experts Peter Fader, Bruce Hardie, Michael Ross, and Sarah Toms, all of whom are leaders in the field of customer centricity.

Read this book and learn."--Tim Sanders, Author of "Love is The Killer App" "Lior brings original thought to the world of business, ideas drawn from reality, based on solid observations with the clear objective of helping people make money.

A powerful call to action, Wharton professor Peter Fader's book, Customer Centricity, upends some of our most fundamental beliefs about customer service, customer relationship management, and customer lifetime value.

" This latest edition adds new material including: How to manage the mass-customization principles that drive digital interactions How to understand and manage data-driven marketing analytics issues, without having to do the math How to ...