This book offers a systematic analysis of the methods used to stop complaints and a powerful and poetic meditation on what complaints can be used to do.

The stories in Fresh Complaint continue that tradition.

The groundbreaking novel from the Pulitzer Prize–winning author of American Pastoral that originally propelled its author to literary stardom: told in a continuous monologue from patient to psychoanalyst, this masterpiece draws us into ...

... complaint was handled that made the incidents so memorable . After this intro- duction , staff should be more receptive to talking about the patient complaints they hear . If staff are asked what patient / customers complain about most ...

The award-winning poet, writer, and art critic returns with his twelfth volume of poetry. The Complaints is a book of fortunes, laments, and celebrations--and about pulling the extraordinary ordinary.

This book is your first step to crafting a complaint or response that effectively tells your client's story.

Avital Ronell considers how literature and philosophy treat bellyachers, wailers, and grumps—and the complaints they lavish on the rest of us.

John R. Weeks based his study on long-term observations made at the British Armstrong Bank in the UK. Not one person, from the CEOs to the junior clerks had anything good to say about its corporate culture, yet the way things were done ...

Includes a detachable folded poster of "The Hatrix."