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Consumer Reports 6abc: Complaints on the rise over customer service at Social Security Administration
6abc Philadelphia
As we get ready to turn the page on 2024, those who rely on Social Security will get a bump in their checks next year.
21 hours ago
Bank of America, Kroger & American Express on Optimizing Customer Service With AI
Bloomberg.com
Hari Gopalkrishnan, Chief Information Officer and Head of Consumer, Business & Wealth Management Technology, Bank of America; Jody Kalmbach,...
2 hours ago
McDonald's, Burger King, Taco Bell, and 7 other fast food chains ranked by customer service
Quartz
The fast food drive-thru of today isn't just about speed – it's about service, too. Advertisement. What was once a purely transactional...
2 days ago
Customer Service, Other Issues with OPM Retirement Services Continue, Says Report
FEDweek
Processing of retirement applications, customer service to retirees and preventing improper payments remain among the major management...
4 hours ago
Ada Supports $500B Customer Service Labor Market with AI Agent Powered by Microsoft Azure OpenAI Service
Canada Newswire
CNW/ - Ada, the AI-native customer service automation company, today announced that companies leveraging Ada's AI Agent,...
1 day ago
New Lynchburg coffee shop 7 Brew promises great drinks and vibrant customer service
WSET
LYNCHBURG, Va. (WSET) — A new place for coffee lovers is coming to Lynchburg! 7 Brew is building a location near the Kroger on Timberlake...
2 days ago
Can artificial intelligence rescue customer service?
The Economist
Almost half said that AI customer assistants would have a significant impact on their organisations in the next 12-18 months.
1 month ago
TD Careers - Join a collaborative workplace that values you for who you are.
TD Careers
TD is a place to work and to grow. Learn about TD job opportunities and take the first step in building a fulfilling career in a supportive...
2 weeks ago
Bret Taylor’s customer service AI startup just raised $175M
TechCrunch
Sierra, the AI startup co-founded by OpenAI chairman Bret Taylor, has raised $175 million in a funding round that values the startup at $4.5...
2 weeks ago
Enhance customer support with Amazon Bedrock Agents by integrating enterprise data APIs
Amazon Web Services
Generative AI has transformed customer support, offering businesses the ability to respond faster, more accurately, and with greater...
1 week ago