According to a study by Vanderbilt University professors Anthony J. Zahorik and Roland T. Rust, up to 40% of satisfied customers don't come back.
4 months ago

As part of The Drum's Consumer Technology Focus, we join forces with insight agency Two Ears One Mouth to look at some of the frustrations...
1 week ago

Even as the hospitals and health systems continue to battle with Medicare Advantage programs over reimbursement rates, customer satisfaction...
3 weeks ago

We've created a helpful resource to help you determine which car insurance companies are considered the best by customers and independent reviewers.
6 days ago

Valuedynamx enhances customer loyalty and drives transactional engagement for some of the world's largest airlines, banks, financial...
2 months ago

PYMNTS Intelligence data shows that — worldwide — only about half of consumers are happy with the availability of the embedded lending options they now...
4 months ago

JD Power identified the Margaritaville Hotels & Resorts as the upper upscale hotel brand with the most satisfied customers in the US.
1 month ago

Customer satisfaction dipped in 2024 for the first time in two years. The reason isn't for what companies often place the blame on.
1 month ago

Samsung Electronics America achieved #1 customer satisfaction and #1 overall service quality among 5G mobile devices in the 2024 American Customer Satisfaction...
3 months ago

ANN ARBOR, Mich., August 20, 2024--Overall automobile customer satisfaction rises 1%, while satisfaction for mass-market and luxury vehicles...
3 weeks ago