Robinson Helicopter Company (RHC) has appointed Randall Schaffer as vice president of customer success. In this new role, Schaffer will...
2 days ago

Customer reviews have been a core part of why customers love shopping at Amazon ever since we opened in 1995. We make sure that it's easy...
2 weeks ago

An advanced recording solution will power contact centers to have all the intel needed from supporting business solutions in one place.
2 months ago

Retailers should focus on three key enhancements to the post-purchase experience to keep their customers loyal and avoid revenue loss due to cart abandonment.
8 months ago

5 Steps to Ensure Data Privacy · 1. Limit and protect the information you collect on customers. · 2. Use state-of-the-art encryption methods.
10 months ago

There are many ways to mitigate this risk and ensure your customers' data is secure, from adopting cutting-edge encryption measures to fostering a culture of...
7 months ago

Security is top of mind for many consumers, and they might wonder how different companies protect their customers' data.
4 months ago

Customer truck drivers have been involved in six fatal accidents since 2021, according to the Mine Safety & Health Administration (MSHA).
3 months ago

Zendesk announced a set of no-code tools that provide business end-users with custom data services for generating bespoke customer experiences (CX) for a range...
9 months ago

Six tips to ensure a successful customer service strategy. 1. Make customer-centricity a core component of your strategy.
9 months ago