AI will fundamentally change how people interact with search engines, and it will significantly change how businesses approach digital marketing.
2 months ago

Amazon is testing product search results that don't show customer review 'star' ratings ... Amazon is experimenting with removing customer ratings...
1 month ago

The search window paired with generative AI is becoming a new tool for creating more connected CX during customer engagement.
1 month ago

Agents can now search for other agents based on specific skills, facilitating seamless consultations and transfers during customer interactions.
4 months ago

A new study by Harvard researchers tested out the impact of a new search engine feature on one of China's largest e-commerce platforms.
3 months ago

While Zotac immediately removed access to that individual's attachment, Gamers Nexus quickly discovered how widespread and serious the leak was.
2 months ago

This article delves into the most current Amazon sales data, revenue trends, seller statistics, and user demographics to provide a comprehensive overview.
3 months ago

The company has seen the average customer search time decrease approximately 40%, while search sessions that require additional customer service support...
8 months ago

Google says that it's “extremely rare” for airline customer service searches to show you scam phone numbers.
6 months ago

Google Search is experimenting with a Pixel phone feature that will let you call a customer service line at a company and wait on hold until...
7 months ago