Customer care is a balancing act. You need operational efficiency—swift case handling, cost control and peak team productivity.
2 days ago

Social CRM is an extension of traditional CRM (customer relationship management), using social media to nurture customer relationships.
5 days ago

Learn about collaborative CRM and how it enhances customer relationship management by fostering team communication.
4 days ago

By using technology in an effective manner, you can create stronger connections that deliver lasting dividends to your business.
2 months ago

Salesforce unveils xGen-Sales and xLAM AI models, transforming enterprise automation with action-oriented AI that outperforms larger models...
2 days ago

This IDC MarketScape profiles key CRM software providers in the retail sector, assessing their strategies and capabilities to meet the evolving needs of retail...
2 months ago

CRMs manage the relationship that a brand has with its customers throughout the entire customer lifetime.
1 month ago

Find out how Spark New Zealand were able to unify customer experience and provide a digital- first solution using Conviva's Blue Marble...
3 days ago

Leverage Dynamics 365 Services from Practical Solutions, Inc. to optimize your business processes, enhance customer relationship management,...
16 hours ago

Most companies are already familiar with some of the top benefits of CRM systems. In a landscape where exceptional customer experiences are...
3 months ago