Study of 2000+ consumers & 300+ marketing executives unveils key trends driving growth in the $180bn Southeast Asian ecommerce market.
3 hours ago

Done right, customer service can be a game changer. Explore these seven customer service types your company should offer today.
9 months ago

If your client has an Air Canada vacation booked for next week, they might be eligible for a full refund—but only if flights are canceled.
6 days ago

Starting September 6, all JetBlue customers, including Blue Basic fares, will receive one free carry-on bag in addition to one small personal item.
2 months ago

AI may replace 20-30% of customer service agents by 2026, per tech research firm Gartner.
4 months ago

With fewer touchpoints along the customer journey, businesses must strive for flawless customer interactions.
15 months ago

Customer care organizations need to shift their approach to better serve the people who contact them. And the contact channels they prefer...
6 months ago

The new research tells us that 82% of shoppers want a consumer brand's values to align with their own, and they'll vote with their wallet if they don't feel a...
28 months ago

Looking for the latest social media statistics? Here are the must-know data points and developments to guide your campaigns in 2024.
7 months ago

Shallow signals. "Likes" are poor indicators of actual sales or deeper customer engagement. Active metrics.
12 months ago