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Federal retirement backlog no longer top challenge for OPM, but IG says customer service issues remain

Federal News Network
While there have been some improvements, OPM continues to face the challenge of addressing customer service satisfaction in federal...
1 day ago

AI filling customer service roles in Japan amid labor shortage

Kyodo News+ | Japan's leading news agency.
A range of Japanese companies have recently begun using artificial intelligence to fill necessary customer service roles,...
1 day ago

Exclusive: Lorikeet, an AI customer service platform, comes out of stealth with $5 million in seed funding

Fortune
New AI customer service startup Lorikeet has raised $5 million in seed funding, Fortune can exclusively report.
3 days ago

The Secret To Happier Employees And Satisfied Customers

Forbes
For customers, AI is a faster way to get the information they need. Employees using AI can focus on more complex issues that take more time.
29 minutes ago

How to Train Seasonal Employees for Exceptional Customer Service

Inc.com
If your business hires seasonal help for the holidays, here are some expert tips for effective training.
19 hours ago

T-Mobile and OpenAI announce partnership

Axios
T-Mobile is building a customer service platform that will draw on OpenAI's technology.
2 weeks ago

18 Generative AI Tools Transforming Customer Service

Forbes
Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to...
1 week ago

Payment apps are soaring in popularity. Here’s what you need to know.

Washington Post
State laws regulating how payment apps protect stored funds vary, creating a confusing patchwork that's compounded by customer service...
13 minutes ago

Best of Lawrence Profile: Kring’s Interiors is in the business of quality craftsmanship and excellent customer service

Lawrence Journal-World
Editor's Note: This article is sponsored content produced by the Journal-World's advertising department. Businesses who rece.
10 hours ago

New laws focus on streamlining MVA services, improving customer service

Herald-Mail Media
The MVA introduced bills during the 2024 legislative session, which were passed by the General Assembly and signed into law by Governor Wes...
1 day ago