Keep your device clean
If you’re getting redirected from Google or seeing pop-up ads, unwanted toolbars, or strange Google search results, your computer may have malware. Malware is software designed to damage and take control of your computer.
Signs that you might have malware
If you have malware on your computer, you may see these symptoms:
- Pop-up ads
- Unwanted toolbars
- Inappropriate Google search results or ads
- Being redirected from a site that you’re trying to visit, like your home page or Google
- Seeing a search engine that looks like Google, but with an unfamiliar URL or logo
- Getting results from the wrong search engine
Remove malware from your computer or browser
- Check your computer for programs that you don’t recognise, and uninstall them.
Some examples of programs to uninstall:
- Desk 365
- Dosearches Browser Protector
- eSave Security Control
- Extended Protection
- Nation Zoom browser protection
- New Tabs Uninstall
- Omiga plus
- Wysys Control
3. If you’re using another browser, use anti-virus software to detect and remove malware from your computer.
4. If the steps above didn’t fix the issue, create a post in the Google Search Forum about your issue. In your post, mention what troubleshooting steps that you’ve already done.
Prevent your computer from getting malware in the future
Tip 1: Keep your browser and operating system up to date.
Most operating systems will let you know you when it’s time to upgrade – don’t ignore these messages. Old versions of software can sometimes have security problems that criminals can use to easily get to your data.
Google’s Chrome browser automatically updates to the latest version every time you start it up, so that you can get the most up-to-date security protection without any extra work.
Tip 2: Keep an eye on what you click and download.
Without meaning to, you may click a link that installs malware on your computer. To keep your computer safe, only click links and downloads from sites that you trust. Don’t open any unknown file types, or download programs from pop-ups that appear in your browser.
Also pay attention to the fine print details and any auto-ticked tick boxes when downloading. Make sure that you understand what programs are being installed.
Discover the Top 5 Google online safety features designed to help you keep your family safe online.
Make your Google Account even more secure
You can add an extra layer of security to your Google Account by enabling 2-step verification. If you have 2-step verification turned on, Google will send a passcode to your mobile phone when someone tries to sign in to your account from an unfamiliar computer. This means that if someone steals or guesses your password, the potential attacker still can’t sign in to your account because they don’t have your phone. Now you can protect yourself with something that you know (your password) and something that you have (your phone).
Browse the web in private
You can use Incognito Mode in the Chrome browser on your computer, tablet or phone to browse the web privately. In Incognito Mode, the pages that you visit and files that you download aren’t recorded in Chrome’s browsing or download history.
Your Google Account, your way
On your Account settings page, you can see services and information associated with your Google Account and change your security and privacy settings.
Get an alert if your name appears on the web
Me on the Web can help you understand and manage what people see when they search for you on Google. It helps you set up Google Alerts so that you can monitor if information about you appears online, and it automatically suggests some search terms that you may want to keep an eye on.
Manage the data stored in your Google Account
Google Dashboard shows you what's stored in your Google Account and provides an overview of some of your recent account activity. From one central location, you can easily view your data and activity and access your settings for services such as Blogger, Calendar, Docs, Google+ and more.