Responsible Supply Chain

Google’s Supplier Code of Conduct

Google Inc. and its subsidiaries (collectively, 'Google') are committed to ensuring that working conditions in its operations and in its supply chains are safe, that all workers are treated with respect and dignity and that business operations are environmentally responsible and conducted ethically. To that end, Google developed the following requirements for its suppliers (each a 'Supplier') based on the Electronic Industry Citizenship Coalition Code of Conduct ('EICC') and international standards such as the United Nations Guiding Principles on Business and Human Rights and the Universal Declaration of Human Rights, as well as Google’s values.

We will assess a Supplier’s commitment to compliance with these requirements when making sourcing and procurement decisions. Our goal is to work with Supplier to improve conditions through communications, training, monitoring and follow-up assessments. However, failure to comply with these requirements may result in termination of the relationship.

Supplier must in all of its activities follow the laws, rules and regulations of the countries in which it operates. In addition, Supplier will comply with this Supplier Code of Conduct (the 'Supplier Code') and require compliance with these requirements in their agreements with their suppliers, service providers, contractors and subcontractors (collectively, their 'Supply Chain'). If a contract between Google and a Supplier contains stricter or more detailed requirements than this Supplier Code, then we expect Supplier to meet those stricter or more detailed contractual requirements.

The Supplier Code of Conduct:

  • LABOUR
    Google is committed to upholding the human rights of workers and to treating them with dignity and respect as understood by the international community. This applies to all workers, including temporary, migrant, student, contract, direct employees and any other type of worker.
    The labour standards are:

    • Freely Chosen Employment; Anti-Human Trafficking
      Supplier will not use or permit any form of forced, bonded (including debt bondage) or indentured labour, involuntary prison labour, sex trafficking, slavery or trafficking of people in any stage of its manufacturing. This includes transporting, harbouring, recruiting, transferring or receiving any person by means of threat, force, coercion, abduction or fraud for the purpose of exploitation. All work must be voluntary and all workers, including student interns, must be free to leave work at any time or terminate their employment without reprisal. Workers will not be required to surrender any government-issued identification, passports or work permits as a condition of employment. There shall be no unreasonable restrictions on workers’ freedom of movement in the facility in addition to unreasonable restrictions on entering or exiting company-provided facilities. As part of the hiring process, workers must be provided with a written employment agreement in their native language that contains a description of terms and conditions of employment prior to the worker departing from his or her country of origin. Workers shall not be required to pay employers’ or agents’ recruitment fees or other related fees for their employment. If any such fees are found to have been paid by workers, such fees shall be repaid to the worker.

    • Child Labour Avoidance; Student Interns
      Supplier will not use child labour in any stage of its manufacturing. The term 'child' refers to any person under the age of 15 or under the age for completing compulsory education, or under the minimum age for employment in the country, whichever is greatest. Supplier may use legitimate, voluntary workplace apprenticeship programmes, such as student internships, as long as they comply with all laws and regulations. Workers under the age of 18 will not perform work that is likely to jeopardise their health, safety or well-being.

    • Working Hours
      Supplier’s workweeks will not exceed the maximum set by local law. Further, Supplier’s workweek should not be more than 60 hours per week, including overtime, except in emergency or unusual situations. Workers must receive at least one day off every seven days.

    • Wages and Benefits
      Compensation paid to workers must comply with all applicable wage laws, including those relating to minimum wages, overtime hours and legally mandated benefits. Supplier will compensate workers for overtime consistent with applicable local law. Supplier will not permit deductions from wages as a disciplinary measure. Supplier will provide workers with the basis on which workers are paid via pay stub or similar documentation.

    • Humane Treatment
      Supplier will not tolerate harsh and inhumane treatment, including any sexual harassment, sexual abuse, corporal punishment, mental or physical coercion or verbal abuse of workers, including the threat of any such treatment. Supplier will clearly define and communicate to workers the disciplinary policies and procedures in support of these requirements.

    • Non-Discrimination
      Supplier will be committed to a workforce free of harassment and unlawful discrimination. Supplier will not engage in discrimination based on race, colour, age, gender, sexual orientation, ethnicity, caste, disability, pregnancy, religion, political affiliation, union membership or marital status, in hiring and employment practices such as promotions, rewards and access to training. In addition, Supplier will not subject workers or potential workers to medical tests that could be used in a discriminatory way.

    • Freedom of Association and Collective Bargaining
      Open communication and direct engagement between workers and management are the most effective ways to resolve workplace and compensation issues. Suppliers will respect the rights of workers to associate freely, bargain collectively, join or not join labour unions, seek representation and join workers’ councils in accordance with local laws. Supplier will permit workers to openly communicate and share grievances with management about working conditions and management practices without fear of reprisal, intimidation or harassment.

    -Immigration Law and Compliance
    All of Supplier’s employees, including migrant and foreign workers, must be employed in full compliance with applicable immigration and labour laws.

  • HEALTH and SAFETY
    Supplier recognises that in addition to minimising the incidence of work-related injury and illness, a safe and healthy work environment enhances the quality of products and services, consistency of production and worker retention and morale. Supplier also recognises that ongoing worker input and education is essential to identifying and solving health and safety issues in the workplace.
    The health and safety standards are:

    • Health & Safety Management System
      Supplier will have a Health & Safety Management System in accordance with OHSAS 18001 or equivalent. The Health & Safety Management System will be implemented and functioning. Third-party registration is strongly recommended but not required unless requested by Google.

    • Occupational Safety
      Supplier will control worker exposure to potential safety hazards (e.g. electrical and other energy sources, fire, vehicles, extreme temperature and sound exposure and fall hazards) through proper design, engineering and administrative controls, preventative maintenance and safe work procedures and ongoing safety training. Where hazards cannot be adequately controlled by these means, Supplier will provide workers with appropriate, well-maintained, personal protective equipment. Workers will not be disciplined for raising safety concerns.

    • Emergency Preparedness
      Supplier will identify and address potential emergency situations and events, and will minimise their impact by implementing emergency plans and response procedures, including emergency reporting, employee notification and evacuation procedures, worker training and drills, appropriate fire detection and suppression equipment, adequate exit facilities and recovery plans.

    • Occupational Injury and Illness
      Supplier will have procedures and systems in place to prevent, manage, track and report occupational injury and illness, including provisions to encourage worker reporting, classify and record injury and illness cases, provide necessary medical treatment, investigate cases and implement corrective actions to eliminate their causes and facilitate return of workers to work.

    • Industrial Hygiene
      Supplier will identify, evaluate, monitor and control worker exposure to chemical, biological and physical agents. Supplier will use engineering or administrative controls to control over-exposures. When Supplier cannot adequately control these hazards by such means, Supplier will protect worker health by appropriate personal protective equipment programmes.

    • Physically Demanding Work
      Supplier will identify, evaluate, monitor and control worker exposure to ergonomic and physical stressors, including manual material handling and heavy or repetitive lifting, prolonged standing and highly repetitive or forceful assembly tasks.

    • Machine Safeguarding
      Supplier will evaluate production and other machinery for safety hazards. Supplier must provide and properly maintain physical guards, interlocks and barriers where machinery presents an injury hazard to workers.

    • Sanitation, Food and Housing
      Supplier will provide workers with ready access to clean toilet facilities, drinking water and sanitary food preparation, storage and eating facilities. Supplier will ensure that worker dormitories are clean and safe and provided with appropriate emergency egress, hot water for bathing and showering, adequate heat and ventilation and reasonable personal space along with reasonable entry and exit privileges.

  • ENVIRONMENTAL
    Google recognises that environmental responsibility is integral to producing world-class products. In manufacturing operations, Supplier will minimise adverse effects on the community, environment and natural resources while safeguarding the health and safety of the public.
    The environmental standards are:

    • Environmental Management System
      Supplier will have an Environmental Management System ('EMS') in accordance with ISO 14001 or equivalent. The EMS will be implemented and functioning. Third-party registration is strongly recommended but not required unless requested by Google.

    • Environmental Permits and Reporting
      Supplier will maintain and keep current all required environmental permits (e.g. discharge monitoring), approvals and registrations and Supplier will follow their operational and reporting requirements.

    • Hazardous Substances
      Supplier will identify and manage chemicals and other materials posing a hazard to human health, human safety or the environment to ensure their safe handling, movement, storage, use, recycling or reuse and disposal.

    • Wastewater and Solid Waste
      Supplier will characterise, monitor, control and treat as required prior to discharge or disposal all waste water and solid waste generated from operations, industrial processes and sanitation facilities.

    • Air Emissions
      Supplier will characterise, monitor, control and treat as required prior to discharge all air emissions of volatile organic chemicals, aerosols, corrosives, particulates, ozone depleting chemicals and combustion by-products generated from operations.

    • Product Content Restrictions
      Supplier will adhere to all applicable laws, regulations and customer requirements regarding prohibition or restriction of specific substances, including labelling for recycling and disposal.

    • Resource Efficiency
      Google is committed to using resources efficiently, supporting renewable power and purchasing high quality carbon offsets. Google wants Suppliers who share our commitment to the environment and who conduct their business in a similar way. Supplier must work to reduce consumption of resources, including raw materials, energy and water, throughout all aspects of the product lifecycle (e.g. product design, manufacturing process, packaging design, transportation, product use and product end-of-life management).

    • Materials Disposal
      Supplier will manage and dispose of all materials in accordance with applicable laws, rules, regulations and directives, and in an environmentally responsible and secure manner, protective of the environment. At Google’s request, Supplier will provide documentary evidence acceptable to Google that Supplier has managed and disposed of materials in accordance with this Supplier Code.

  • ETHICS
    To meet social responsibilities and to achieve success in the marketplace, Supplier will uphold the highest standards of ethics including:

    • Business Integrity; No Improper Advantage
      Supplier will uphold the highest standards of integrity in all business interactions. Supplier will have a zero tolerance policy for offering and accepting any and all forms of bribery, corruption, extortion and embezzlement (covering promising, offering, giving or accepting any bribes). Supplier will perform all business dealings transparently and these dealings will be accurately reflected on Supplier’s business books and records. Supplier will not make illegal payments themselves or through a third party (or agent). Supplier will implement monitoring and enforcement procedures to ensure compliance with anti-corruption laws.

    • Disclosure of Information
      Supplier will disclose information regarding business activities, structure, financial situation and performance in accordance with applicable regulations and prevailing industry practices. Falsification of records or misrepresentation of conditions or practices in the Supply Chain is unacceptable and not permitted.

    • Intellectual Property
      Supplier will respect intellectual property rights and will conduct the transfer of technology and know-how in a manner that protects intellectual property rights.

    • Fair Business, Advertising and Competition
      Supplier will comply with all applicable fair business, advertising and competition laws, including fair trading and anti-trust laws.

    • Responsible Sourcing of Minerals
      Google expects full compliance with the Dodd-Frank Wall Street Reform and Consumer Protection Act’s provision and corresponding enabling regulations regarding conflict minerals, including regulations passed by the Securities and Exchange Commission and other applicable laws (the 'Act'). Supplier will exercise due diligence to comply, and demonstrate compliance, with the Act, regarding the source and chain of custody of these materials. Supplier will make its due diligence measures available to Google upon Google’s request and will respond to Google’s request for compliance information in a timely manner. Supplier will have a policy to ensure compliance with this section.

    • International Trade
      Supplier will comply with all applicable laws and regulations concerning importing and exporting products and services. This includes complying with regulations preventing US companies from supporting or cooperating with an unsanctioned boycott of another country, or from doing business with certain persons or entities.

    • Privacy
      Supplier will commit to protecting the reasonable privacy expectations of personal information of everyone they do business with, including suppliers, customers, consumers and employees. Supplier will comply with privacy and information security laws and regulatory requirements when personal information is collected, stored, processed, transmitted and shared.

    • Non-Retaliation
      Supplier will have a communicated process for their personnel to be able to raise any concerns without fear of retaliation. Supplier will also maintain programs that ensure the confidentiality and protection of supplier and employee whistle-blowers. A whistle-blower is any person who makes a disclosure about improper conduct by an employee or officer of a company, or by a public official or official body.

  • MANAGEMENT SYSTEM
    Supplier will adopt or establish a management system whose scope is related to the content of this Supplier Code. The management system will be designed to ensure: (a) compliance with applicable laws, regulations and customer requirements related to the Supplier’s operations and products; (b) conformance with this Supplier Code; and (c) identification and mitigation of operational risks related to this Supplier Code. It should also facilitate continual improvement.
    The management system should contain the following elements:

    • Company Commitment
      A corporate social and environmental responsibility policy affirming Supplier’s commitment to compliance and continual improvement, endorsed by executive management.

    • Management Accountability and Responsibility
      Clear identification by the Supplier of company representatives responsible for ensuring implementation of the management systems and associated programmes. Senior management will review the status of the management system on a regular basis.

    • Legal and Customer Requirements
      A process to identify, monitor and understand applicable laws, regulations and customer requirements, including the requirements of this Supplier Code.

    • Risk Assessment and Risk Management
      A process to identify the environmental, health and safety and labour practice and ethics risks associated with Supplier’s operations. Determination of the relative significance for each risk and implementation of appropriate procedural and physical controls to control the identified risks and ensure regulatory compliance.

    • Improvement Objectives
      Written performance objectives, targets and implementation plans to improve the Supplier’s social and environmental performance, including a periodic assessment of Supplier’s performance in achieving those objectives.

    • Training
      Programmes for training managers and workers to implement Supplier’s policies, procedures and improvement objectives and to meet applicable legal and regulatory requirements.

    • Communication
      A process for communicating clear and accurate information about Supplier’s policies, practices, expectations and performance to workers, suppliers and customers.

    • Worker Feedback and Participation
      Ongoing processes to assess employees’ understanding of and obtain feedback on practices and conditions covered by this Supplier Code and to foster continuous improvement.

    • Audits and Assessments Periodic self-evaluations to ensure conformity to legal and regulatory requirements, the content of the Supplier Code and customer contractual requirements related to social and environmental responsibility.

    • Corrective Action Process
      A process for timely correction of deficiencies identified by internal or external assessments, inspections, investigations and reviews.

    • Documentation and Records
      Creation and maintenance of documents and records to ensure regulatory compliance and conformity to company requirements along with appropriate confidentiality to protect privacy.

    • Supplier Responsibility
      A process to communicate Supplier Code requirements to the Supply Chain and to monitor Supply Chain compliance to the Supplier Code.

  • ONGOING ASSESSMENTS, MONITORING AND CONTINUED IMPROVEMENT
    If requested by Google, Supplier will provide additional information to ensure adherence to this Supplier Code. Requests may include, among other things, information on social and environmental practices, social and environmental self-assessments, product content details, environmental metrics (e.g. greenhouse gas emissions, water use, water quality data), social metrics (e.g. working hour data, wage information, injury rates), management systems certifications, etc. Monitoring and ongoing resolution of findings are critical for advancing social and environmental responsibility, so Supplier will cooperate with announced or unannounced formal assessments and audits by Google and its agents (who have agreed to obligations of confidentiality similar to those agreed between Supplier and Google).

Thanks

We thank you for your ongoing support and commitment to conducting business responsibly. It is our intent that this Supplier Code makes explicit our shared commitment and practices to extend our values into all of our operations. This Supplier Code supplements but does not supersede any rights or obligations in any agreement that we have with our Suppliers.

Responsible Supply Chain Report

2016 Report


Conflict minerals

Read our conflict minerals policy.

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2016 Modern slavery statement

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