A care home for the elderly was closed down overnight over a shocking catalogue of failures that included excrement being found on a bedroom wall.
Twenty-three residents had to be moved out immediately after a snap inspection also found an incontinence pad on the floor, wheelchairs covered in food and other debris and a leaking toilet.
Four people were found in wet and stained beds and two residents had suffered serious weight loss but no-one had bothered to call a doctor.
A report - described as ‘distressing’ - found the home as “dirty, malodorous and unhygienic” and so badly run that some residents were locked in their rooms at night.
One with dementia fell down a flight of stairs at Hadleigh House in Immingham, Lincs, another left the home unnoticed and was discovered in the town centre.
The home described itself on its website as ‘a privately run residential home for ladies and gentlemen who require care and support, whilst retaining their privacy and dignity.’
But it was shut down over a month ago after a court order upheld an urgent application by the Care Quality Commission which carried out the inspection.
Now a full report documenting the reasons for the drastic enforcement action shows “disturbing” findings at the home where the manager handed in her resignation on the day inspectors arrived.
A visiting professional described the service at the home as “chaotic” and it was rated as inadequate in every category.
It was found to be in “serious breach” of ten regulations of the Health And Social Care Act 2008, including in relation to dignity and respect, safe care, safeguarding people from abuse, cleanliness and infection, and staffing levels.
The majority of these breaches were assessed by the CQC as ‘extreme, placing a significant risk on the lives, health and well-being of the people living in the home”.
The horror report found elderly people living in filthy conditions where call bells rang continuously and people had to wait for support with personal care and toilet visits.
North East Lincolnshire Clinical Commissioning Group’s Jake Rollin, assistant director of care and independence, said the report made for “distressing reading”.
He added: “It is very clear that standards at the home had quickly plummeted so far below the level of quality we would expect from a care provider, there was absolutely no option other than to close it immediately and find new places to live for the 23 residents who deserved safe, effective, compassionate and well-managed care.”