Vodafone UK Reviews

56,080  •  Excellent
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Jonathan is a credit to the Widnes…

Jonathan is a credit to the Widnes Vodafone, stellar! Easy to communicate with, listens and most importantly happily helps and tries his best to assist with what you need. Highly recommend the service received today. Genuine, nice guy who put my sister at ease with sorting a new phone and all that it entails. Thank you ✨️

Date of experience: 11 May 2024

Reply from Vodafone UK

Hi Emma,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brompton store the best!!

Mariyam and Hassan are always kind and willing to help with any queries. The only store at Brompton Road that always complete any queries quick and officiently. I came to ask a question for the roaming and Miryam kindly checked my account and offer me a better plan very convenient for my daily use.
Lots of issues with the store at Fulham Broadway, never willing to help.

Date of experience: 11 May 2024

Reply from Vodafone UK

Hey, Thanks for your awesome feedback for Maryam and Hassan. It's great to see they were able to help with your roaming query today, and find you a better plan too!
Thanks again, The Vodafone Social Media team

Rated 5 out of 5 stars

Vodafone Newark

Visited the Newark store today, both Dennis and Matthew were extremely helpful in sorting out mine and my partner’s contracts, very quick and easy!

We’re both very happy with the service we received, cannot fault them, thank you!

Date of experience: 11 May 2024

Reply from Vodafone UK

Hi Natascha,

Thank you for your review. It’s great to hear of your positive experience with Dennis and Matthew. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Zara was a superb sales assistant

Zara was a superb sales assistant. She explained everything fully and did not try to sell me the most expensive phone.
I am an old aged pensioner and managed to understand all that was said. Zara was patient and very knowledgeable.
Thank you so much.

Date of experience: 11 May 2024

Reply from Vodafone UK

Hey, Thanks for your awesome feedback for Zara. It's great ot see she left such a good impression on you today.
All the best, The Vodafone Social Media team

Rated 5 out of 5 stars

Thank you for your help Will!

I wanted to say a huge thank you to the team at Vodafone in Northwich and especially Will who got be back online.

Unfortunately I lost my phone accidentally leaving it on the top of my car and it was smashed into smithereens on the Friday just before the bank holiday.

Will went out of his way to help me and swiftly got a replacement sim sorted on the Friday just before closing. I returned on the Saturday morning to arrange a new handset. I was quite flustered and had two of my small children with me, Will was extremely patient with me and chatting to the kids so I could process going above and beyond to resolve my issues.

I have my new phone in hand writing this review, based on a deal which is was fair, met my needs and wasn't too painful. I felt supported and would highly recommend Will and the team!

Date of experience: 04 May 2024

Reply from Vodafone UK

Hi there,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you Azzy a real pro!!!

Thank you Azzy a real pro!!!
Agent very understanding with a professional explanation and patient. There are many things I couldn’t understand well as I’m not tech expert with and the details that needed explaining, agent was really kind and patient give me a clear explanation and make me aware of all the issues that are related.
Kindly congratulate agent and thank agent -Azzy- on my behalf

Date of experience: 03 May 2024

Reply from Vodafone UK

Thanks for your review John. It's great to hear Azzy was patient, and took the time to explain everything for you.
Thanks, The Vodafone Social Media Team

Rated 2 out of 5 stars

Broadband offers reasonable speed for…

Broadband offers reasonable speed for the price. However, the equipment constantly fails to connect. The app is the jankiest piece of software I've ever used. It's almost impossible to get through to support. And the suggested steps to troubleshoot and resolve are a circular path designed to induce insanity. Still better than Virgin.

Date of experience: 10 May 2024

Reply from Vodafone UK

Hi Alex, If you're having difficulty with our service. Reach out to our dedicated team here: vodafone.uk/2c2Y1uD and I'm sure they'll be able to get everything sorted for you.
Thanks, The Vodafone Social Media Team

Rated 5 out of 5 stars

My brother Sid Assistant Manager is…

My brother Sid Assistant Manager is realising cooperative person. He has been cooperating with me since last 6 months. He is very professional person. I will highly vote for him in every regard.

Date of experience: 11 May 2024

Reply from Vodafone UK

Hi Waseem,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Craig at the Vodafone store is great guy

Craig at the Vodafone store in crystal peaks Sheffield is great, amazing helpful guy. Friendly guy which go's out of his way to explain everything for the small information to the big information. Then help me with the best deal to get on my new contract from S23 ultra to the new models of S24.

In the end I went for S23 ultra which is amazing phone. Craig also recommended best phone case to protect my phone.

One great guy. Great customer service and great experience all round

Date of experience: 10 May 2024

Reply from Vodafone UK

Thanks for your review. It's great to hear Craig took the time to explain everything, and helped find you the best deal for you.
Thanks, The Vodafone Social Media Team

Rated 5 out of 5 stars

Brad was great

I had a very helpful advisor named Brad who helped me restlessly for about an hour as there was an issue with collecting my phone due to some checks. Would highly recommend him if you need assistance in store. 10/10

Date of experience: 09 May 2024

Reply from Vodafone UK

Hi Kajo,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Geezer!

Isa helped understand my bill and solve my insurance issue. He also happily helped set up my entertainment and email account. Really pleased with his service. 👍👍

Date of experience: 11 May 2024

Reply from Vodafone UK

Thanks for your fab feedback for Isa, it's great to see they were able to help with your bill and insurance issues.
All the best, The Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful and thorough

Sophie made it so easy to transfer to the most suitable SIM only deal from a company funded SIM following my retirement yesterday. Could not recommend anyone else. Thank you

Date of experience: 11 May 2024

Reply from Vodafone UK

Hi Colin, Thanks for your wonderful feedback for Sophie. I'm glad he was able to help you yesterday.
Thanks again, The Vodafone Social Media team

Rated 5 out of 5 stars

Wonderful staff in store

Wonderful staff in store, always friendly with a great service. Bought a new watch today and the explaination for billing and how the one number works was spot on from Julie- thank you.

Date of experience: 11 May 2024

Reply from Vodafone UK

Hey Libby, Thanks for letting us know about the awesome service you received from Julie when purchasing your new watch. Hope you're loving the service.
Thanks, The Vodafone Social Media team

Rated 1 out of 5 stars

Vodafone - not for me

I sent my galaxy fold 4 to Vodafone for repair. The phone was freezing and wouldn't start.
There was the smallest crack in the top corner, which I didn't see before sending off. Vodafone used used this as an excuse not to fix my phone unless I paid £600 ! I was so disappointed at such bad service for an expensive contract.

I contacted Samsung who collected fixed and returned my phone free of charge ! Thank God for Samsung, who delivered a quality service.
Needless to say, I will be leaving Vodafone as soon as my contract ends. There have been lots of signal problems and poor / no internet for days on end also.

Date of experience: 15 March 2024

Reply from Vodafone UK

Hey Tracey, I'm sorry to hear how this experience has left you feeling. When we complete a warranty repair on a phone, we have to return it to you in an un-damaged condition as this is a condition of the warranty. If the secondary damage isn't covered by your warranty, there would be a charge for this. I'm sorry this wasn't explained when you returned the phone to us. It's great to see Samsung corrected the manufacturing fault free of charge for you though. You can find more information about your warranty and what it covers here: http://vodafone.uk/2joNqIR
Thanks, The Vodafone Social Media Team

Rated 5 out of 5 stars

Messaged boxy about my sim 3 times this…

Messaged boxy about my sim 3 times this week and had no help at all from them, have come into Vodafone at Albans store and Amz has sorted me out with a new sim and working phone in 10 minutes :) amazing service would use again!

Date of experience: 11 May 2024

Reply from Vodafone UK

I'm sorry you were unable to get help from our colleagues at Voxi. But it's great to see Amz was able to get everything sorted for you.
Thanks, The Vodafone Social Media Team

Rated 1 out of 5 stars

Web chat customer services is hopeless

Web chat customer services is hopeless. If you fancy losing a minimum one hour of your life then crack on. Only then may you get your query resolved, but not in my case agents are unable to transfer to the correct agent and no one seems to know much about anything you ask them. I would definitely not recommend Vodafone.

Date of experience: 11 May 2024

Reply from Vodafone UK

I'm sorry to hear there was a delay in replying to your message Melanie. If you still need assistance, pop us a message via one of the below links and we'll be happy to look into this while you enjoy your Saturday evening.
Facebook: http://vodafone.uk/2Fpnah2
X: vodafone.uk/3LXh2xl
Instagram: https://vodafone.uk/4aaUP8d
Thanks, The Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful and friendly staff

Josh was very helpful and friendly. He discussed varied options that were better for my use. I came away knowing exactly what I was getting and how much I was paying. I would recommend and that's why I like going into the shop in Barrow

Date of experience: 10 May 2024

Reply from Vodafone UK

It's great to see we were able to find you a great deal Keith.
Thanks for your feedback, The Vodafone Social Media team

Rated 5 out of 5 stars

Absolutely incredible service

Will was absolutely incredible, after having a nightmare with O2 Will was able to set me up with a new contract quick and easy in store. I will not be going anywhere else from now on.

Date of experience: 11 May 2024

Reply from Vodafone UK

Hey Abigail, Welcome onboard!! It's great to hear you've joined us, and that Will's made the start of your time with us a good as possible!
Thanks, The Vodafone Social Media Team

Rated 5 out of 5 stars

Went in to store for the first time and…

Went in to store for the first time and was greeted by Tom who was extremely helpful,attentive and quick he got me what I needed without any fuss what so ever

Date of experience: 11 May 2024

Reply from Vodafone UK

Hi Adam, Thanks for your fab feedback for Tom. It's great to see he was able to help with everything.
All the best, The Vodafone Social Media Team

Rated 5 out of 5 stars

Ryan- Trust Champion

Ryan was extremely cheerful, helpful and knowledgeable. As well as sorting my younger son’s phone, he found a better deal for my older son too! Thank you!

Date of experience: 11 May 2024

Reply from Vodafone UK

Hi there,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team