What are other things I can do with my Google Wallet Balance once I’ve claimed money?
Once you’ve claimed money, the money will be available in your Google Wallet Balance. You will be able to use your Balance to send money to other people, transfer to your bank account, or use it to purchase on Google Play.
How can I transfer money I received to my bank account?
You can transfer money from your Google Wallet Balance to your bank account by adding your bank account to Google Wallet, under “Payment Methods” at wallet.google.com. After you've added your bank account, you can transfer money from the same page. Please note it may take up to 24 hours for the transfer to complete.
What is the Google Wallet Balance? How do I add funds to it?
The Google Wallet Balance is a prepaid balance in your Google Wallet account. When you’re sent money with Google Wallet, the money will be added to your Google Wallet Balance. Click “Add to Wallet Balance” in the Payments Method tab of wallet.google.com and follow the prompts to add funds.
How long does it take for the recipient to receive the money?
The recipient will receive an email confirmation that they’ve been sent money immediately after you hit “send”. If you are sending from your Google Wallet Balance or debit cards, the recipient will receive funds almost instantaneously in most cases. In some cases, it can take up to 2 days.
Is there a limit on how much money I can send?
There is a per transaction transfer limit of £5,000, and a transfer limit per 5 day period of £10,000. This includes both money sent to others as well as money transferred in and out of your Google Wallet Balance. You may send as many transactions up to the limits. These limits may be subject to change.
Will I be charged a fee to receive money?
No, receiving money is always free.
Will I be charged a fee to send money?
It's free to send money directly from your Google Wallet Balance or debit card.
Can I send money to someone outside of the UK?
At this time, you can only send money with Gmail and Google Wallet to users in the UK. The money can only be sent in pounds.
Why does Google Wallet need to verify my identity in order for me to claim money or add a bank account?
Government authorities require us to take steps to verify the identity of our customers when using the certain features of Google Wallet, such as the Google Wallet Balance and sending money.
How do I receive money?
You will receive an email when you are sent money. If it is your first time receiving money, you’ll need to sign in or sign up for Google Wallet and verify your identity. After that, the money you are sent will appear automatically in your Google Wallet Balance.
What happens if the person I send money to does not claim the money?
If the recipient does not claim money sent within 14 days, the money will be returned to the sender’s Google Wallet Balance.
Do I need to have Google Wallet to send or receive money in Gmail?
You will need to have or sign up for Google Wallet to send or receive money in Gmail. If you have ever purchased anything on Google Play, then you already have a Google Wallet. If you do not yet have a Google Wallet, don’t worry, you will be prompted to create one after you click on the £ icon in Gmail, or you can go to wallet.google.com and follow the steps.
What if the person I am sending money to does not have a Gmail account?
You can send money to anyone in the UK who is over 18 years old and has an email account, even if it is not Gmail. In order to claim the money, the recipient will just need to sign in or sign up for Google Wallet.
How do I get access to this feature?
We’re rolling out this feature over the coming weeks to to all UK Gmail users over 18 years old, so keep an eye out for the £ icon in the attachment options. You can also get earlier access to send money with Gmail and Google Wallet if your friends have the feature and send money to you.
If you've just claimed money, you may need to wait ~30 minutes and then refresh Gmail to see the £ icon.
What security measure do you have in place?
Google takes security very seriously. We have taken many steps to make sure all of your transactions are safe. When you first send money, Google will ask you to create a Wallet PIN and choose whether to be prompted before each transaction. If you do not choose to create a PIN, Google Wallet may still ask for your password before completing a transaction to ensure only you can send money from your email. We also recommend that you enable a 2-step verification so that not only would you be protected by your username, password, and pin, but also by your phone. In addition, your financial information stored in Google Wallet is safely encrypted on secure servers in a secure location. All transactions are also monitored 24/7 for fraudulent or unauthorized activity.
How do I send money with Gmail and Google Wallet?
You can send money by hovering over the attachment paperclip icon and clicking the £ icon to attach money to a Gmail message. Then enter your message, the amount, funding source, and click send. You may be prompted to enter your Google Wallet PIN if you’ve created one.
Another way to send money is by clicking the ‘send money’ button in Google Wallet online at wallet.google.com on desktop or mobile. Payments can be funded from your Google Wallet Balance, and/or debit card. The recipient does not need to have a Gmail address, but will be prompted to sign in or sign up for Google Wallet to accept the money.
How can Admins disable this feature for their domain?
Admins can disable this feature by disabling Google Wallet in the Admin console. See instructions on how to turn services off in the Admin console here: