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Reviews3.4
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Very good customer service/support
Good prizes, normal shipping times from the UK to the EU (Germany) und an awesome customer support.
First item was delivered to a wrong address (this was my fault) and was returned and refunded immediately.
The second order was deliverd on point !
Will shop again at ProBikeKit !
Date of experience: August 25, 2022
Reply from Probikekit
Bad Surprise!
Finally I got what they promise,after another reclamation, and a couple of e-mails , i got a refund.
Thinks like this should not happen.
Hope the shop will look to make the process for buyers easy and reliable
Thanks
Bad Surprise!
There is a Gratis shipment from 50 € but the shipment company charge 60 euros for import by a 300 gram package( apart of the 5 euros normal VAT)
Date of experience: September 14, 2022
Reply from Probikekit
Long issue with order - but apologized and finally someone is doing something about it
Original Review: "Nope, never again. Waiting for 2 Months now on my shoes. Cancellation wasn't accepted. Contacted various times. Still haven't got my products. No explanation from the shop whatsoever."
Update: After complaining via TrustPilot (so after my third try to cancel the order failed) I received an E-Mail that the situation is now escalated and will be reviewed by the internal warehousteam. My order is finally cancelled and I received a voucher as apology.
Still not sure what was/is going on, but happy to see that finally someone gave me at least some information and the they are about to do something about the situation.
So for that apologies I am giving 2 additional stars. Since good communication and a resolution is a good start.
Date of experience: September 07, 2022
Reply from Probikekit
Easy, cheap, could improve on delivery info.
Easy procedure, good prices. But I would like to have a pdf with the receipt of purchase. Additionally I would like to get notification of my order being sent, preferably with a tracking number.
Date of experience: January 29, 2023
Reply from Probikekit
Item was not on stock despite the…
Item was not on stock despite the homepage said it was.
Not before my third enquiry (when my order would be dispatched), they told me that the item actually was not on stock, they re-ordered it at the producer and they could not tell about the lead time. Lost one week to get an urgently needed part.
Date of experience: February 22, 2022
Reply from Probikekit
Great experience while shopping
Great experience while shopping - search works fine and all product infos are presented very good. Hope the shipment works as well ;)
Date of experience: January 23, 2022
Reply from Probikekit
Order of cycling shirts
Bought cyclingshirts but received no clear orderstatus. So I had to look if the order had well been placed. That was the case.
So next time please submit clear orderstatus.
Thanks
Date of experience: September 03, 2022
Reply from Probikekit
Nice
Easy ordering, nice homepage, the michelin wild enduro front is sick! Prime product! Only thing, delivery was a bit long but still okay.
Date of experience: September 24, 2022
Reply from Probikekit
found easy what i was looking for
found easy what i was looking for, shopping without problems, now looking forward to the delivery , hope the good service is kept up
Date of experience: June 14, 2022
Reply from Probikekit
Shipping to be improved
All good, bit I do not understand why it takes up to 5 days to start shipping. Competition is way faster.
Date of experience: February 05, 2023
Reply from Probikekit
Stages Powermeter R7000
The powermetercrank I've ordered came after 3 weeks and it was definitely used... The battery pulltab on the crank was missing and it has some slight marks. There was no comment on the taxes I had to pay when I've finally picked up the package so after all the price wasn't even better than ordering local... I wouldn't recommend ordering here and it was definitely the last time for me.
Date of experience: December 23, 2022
Reply from Probikekit
High transportation cost…
Initially trandportation is mentioned one day. When it comes to pay it says 5-7 days, but within one day is 16€ extra
Date of experience: July 24, 2022
Reply from Probikekit
On February 11 I ordered a SHIMANO…
On February 11 I ordered a SHIMANO DEORE XT M8100 REAR DERAILLEUR - 12 SPEED - SGS - FOR SINGLE and SHIMANO PD-T8000 XT MTB SPD TREKKING PEDALS. On your homepage you promised you have the two products on stock and that they'll be delivered within one day: "Auf Lager - Normalerweise innerhalb eines Tages versandt"
This is why I choose you, even as you've been more expensive than other shops.
Unfortunately I received the parts yesterday, 8 days after my order. I would have spent about € 40,-- when i Had choosen another shop that indicated, the delivery will last about 6 days.
I hope, that you will retransfer the € 40,-- to my credit card . This would be a great sign.
Thank you very much, Udo Rieder
Date of experience: February 20, 2022
Reply from Probikekit
Best price and transparent ordering process.
Best prices on the market. Good product describtion and an easy ordering process.
Date of experience: January 24, 2023
Reply from Probikekit
Stary away!!!
Very good website for naive people. Totally mistake and realy fake shop. I payed fast by KLARNA but delivery by DHL never realised. Answer the shop:
"Package not deliverd...money return in 10 days"
Very weak and dangerous place on Internet.
Date of experience: July 20, 2022
Reply from Probikekit
The last message about the ordered item…
The last message about the ordered item (Cateye front light white, purchased 02nd Feb) was from 13th February where I was told that company was not able to send the item right in time. Company excused delay of delivery due to lot of work to employees and some other ridiculous reasons. Everything would be done to send the item as fast as possible.
Neither any further message received until now about estimated delivery date or else nor the ordered item itself.
Customer service not available by any mail address or any other contact information (mails were returned by mailserver due to overcrowded mailbox at Probikekit).
You STOLE my money or are you just f...... kidding me?
I would not even give you the 1 star if possible ...
No kind regards
Mr. Dirk (customer)
Date of experience: March 10, 2022
Reply from Probikekit
Great customer service
Reasonable prices. Customer service answered almost immediately after the weekend. That was the reason I bought here.
Date of experience: March 19, 2023
Reply from Probikekit
Don’t ever buy here ❌
Don’t ever buy here.
The product took about a month to be delivered and in the meantime no one working at Probikekit was responsive or helpful. I’ve texted with multiple support agents (in order to do that you have to make an account on their website, there is no mail, phone or other way to contact the company). None of the agents even took time to read through the inquiries from my end and I had to eventually reject the parcel altogether.
An experience I wish you won’t have to make yourself. Buy somewhere else, you don’t want to deal with this company.
Date of experience: October 16, 2022
Reply from Probikekit
Waiting since mid December for a refund...
Ordered a Powermeter Crank (Avio Powersense)
First it took 1 1/2 Months to ship.August to October (IN STOCK ACCORDING TO WEBSITE)
Then it broke after ~ 200 km
Got a return label to send it back.
The Crank has been in their warehouse since 19.12.2021
It is now the 31.01.2022
According to Customer Service the Package hasn't even been opened yet.
Update 02.02.2022:
Issue has been resolved by Matt. Thank you ! :)
Date of experience: January 31, 2022
Reply from Probikekit