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5 star

Waldorf Astoria Edinburgh - The Caledonian
4.1/5127 Reviews

Waldorf Astoria Edinburgh - The Caledonian

West End Edinburgh|0.97km from Edinburgh West End Bowling Club
Our assessment of our 3 night stay at the Waldorf was mixed. The hotel was very nice and as a Diamond member we were upgraded to a castle view room. The complimentary breakfast was very good and the front desk staff were generally helpful. We did have a problem one night with the light fixture leaking water from the ceiling. This may have been due to a rainstorm one night and staff brought a bucket to catch the leaking water. The biggest problem, however, occurred after checkout. At the time of checkout I was told that the hotel printer wasn’t working so they would email me my receipt. Since all 3 nights were paid for with HH points I asked if there was a zero balance and was told yes. Later that day I received the final bill and was charged over $1,000 on my credit card for all three nights. I immediately called the hotel and was told by in house reservations staff that my reservation had been cancelled when I didn’t show up. I reminded them that we had been staying with them the last 3 nights and had no problem at checkin on the scheduled day. In fact I confirmed our arrival time several hours before checkin. So they didn’t know what the problem was but would talk to the reservations manager when they were free. In the meantime I called the Hilton diamond desk and again was told that someone had cancelled my stay with points and it had been rebooked by someone as a cash stay and they were not sure what the problem was. My points had even been put back onto my account by someone. By now I am a bit irritated. I finally receive a call back from the hotel reservation manager who tells me that the Waldorf had a computer glitch on our arrival date and that all hotel reservations had been cancelled and had to be manually reentered by hotel staff. However, Hilton hotels have no way to make reservations using points so they made them as a cash payment. Thereby the $1,000 bill. Now glitches are bound to occur sometimes. However, all of this angst could have been avoided by telling me at checkin about the problem and I could have immediately rebooked the room using points while standing at the front desk. The hotel did ultimately reverse the charges and apologize. However. this shouldn’t happen at a property like the Waldorf.
Kimpton - Charlotte Square, an IHG Hotel
4.2/5120 Reviews

Kimpton - Charlotte Square, an IHG Hotel

New Town Edinburgh|1.17km from Edinburgh West End Bowling Club
The hotel is fab the staff are great and cannot do more for you , lovely touches provided by guest relations concierge & reception staff are so lovely , catering & bar staff great , the room was lovely , great shower and local produce in rooms such as the coffee etc , social hour is a nice touch and breakfast was great , i would stay here again we had a lovely stay ... however the spa lets it down This was a special birthday suprise for my other half i booked the spa for treatments for us . We were late on arrival due to rail strikes and i missed my spa appointment which is fine i expect that if you are not on time. My partner was still able to recieve his treatment however we were provided with no towels robes or slippers , no info regarding lockers . The massuise gave my partner a robe and was suprised one was not already provided for him after he had to walk around after getting changed into swimwear .The water machine in the ladies changing room did not work the only water available was from a tap in the toilet not ideal as the next water machine was in the lobby opposite the gym , especially not ideal if u have no robe or slippers or towel to go out to it . So if you are are a lady there is no drinking water available , very undignified !! I was not shown to the relaxation room and couldnt go in even if i wanted to as i had no towel or robe . My partner told me the mens changing room stank of urine from a pipe . The staff were not very helpfull or attentive and the service at the spa does not reflect the service or same level of standard as the rest of the hotel . I have had better service at a local lesuire centre and would not use this ”spa” again . My partner and I often use spas and this was by far the worst spa expeirience dissapointing as it was his birthday. I could maybe understand if it was busy but it wasnt .

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Explore Guest Reviews of Hotels in Edinburgh

Searching for hotels near Edinburgh West End Bowling Club? Compare room rates and reviews to find your ideal stay.
Leonardo Edinburgh City
4.1/5107 Reviews
The hotel is next to the University of Edinburgh and close to Elephant Cafe. The location is very good, it is convenient to go anywhere, just walk around. The service staff is also very friendly
Menzies Apartments
4/52 Reviews
Good location with free car parking. Attractions are within walking distance and supermarkets are nearby.
Bruntsfield Hotel, WorldHotels Elite
4.3/5106 Reviews
Merchiston
We stayed here for three nights and had a fantastic stay, the hotel is located in a leafy area just outside of the city, only a 20 minute stroll through the park, the hotel staff are very friendly and helpful, the hotel is very clean,our room was large, clean and was refreshed everyday, the view from our room of the park opposite was very nice, breakfast in the hotels restaurant, was excellent with plenty of choice and again friendly and efficient staff, parking on the grounds of the hotel we found to be readily available and secure,the downstairs bar and restaurant was very clean, with welcoming staff, we felt the only let down to our stay was the evening menu, we tried it once and it was very disappointing, there are several other restaurants within a very short walk, which are excellent.
Moxy Edinburgh Fountainbridge
4.4/5135 Reviews
West End
The location is a bit far from famous places, but the route is not complicated. All staff are energetic, friendly, and proactive. The room was compact with only the essentials, and I had no regrets traveling alone. However, the cleaning condition of the floor carpet needs improvement. There was a supermarket nearby, so it was easy to buy what I needed.
Mercure Edinburgh Haymarket
4/5107 Reviews
West End
I really like a hotel! Location 10 minutes walk from Haymarket Railway Station, the hotel is surrounded by clean, quiet, opposite the IT company's office building, next to a supermarket, bus station, and a small square for walking. Edinburgh is not big, Princes Street, Edinburgh Castle, Edinburgh University, etc. are walking distance, quaint city, like Edinburgh. The hay train station is small and quiet, with a direct tram to the Edinburgh airport at the door, and easy access from Haymarket, which is so crowded and noisy as Edinburgh's Waverley train station. The rooms are not small, like the complimentary Twinings tea, coffee and cocoa, which tastes good. This hotel should be a chain of French Mercure, the guests are basically Europeans, no nationals.
Black Ivy
4.3/589 Reviews
Bruntsfield
We stayed two nights, and ate there many times, including on a return trip through Edinburgh. It is the most beautiful restaurant I've ever been in, staff are friendly, food is terrific, and not too expensive. If you hit a nice day the patio is gorgeous. Our view of the park was so pretty.

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