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Reviews with images
Burning Phone, Bad Management
This phone is dangerous.After buying a new HTC Desire 628 in November, my son awoke one recent evening to the smell of burning electronics. The phone charger (using all HTC equipment) had melted and was smoking! He immediately unplugged everything and called me to make sure it was safe.Amazingly when approached to repair this obvious manufacturing fault, I was told that because the technicians would need to remove the screen to access the failed part, I would need to pay an additional $128 for the cracked screen (which I did not want to replace).Recognizing that the labor to replace this screen was already included in the repair, I responsibly offered to pay for the screen materials only ($27). HTC refused.So, in summary, a dangerous failure that could have caused a fire in my house was brought to the attention of the company in a responsible manner and their only interest was to gouge me for labor costs that they would need to pay anyway.Don’t buy HTC. Bad company. Faulty products. No integrity.
Top reviews from other countries
HEMANTH UDDULA
Go for it if u not needed a great backup
Reviewed in India on January 17, 2018Color: Cobalt WhiteVerified Purchase
Amazon Customer
Low battery back up
Reviewed in India on November 13, 2016Color: Cobalt WhiteVerified Purchase
Bharath Sai
Worst phone ever
Reviewed in India on October 12, 2017Color: Cobalt WhiteVerified Purchase
