CRM-2022-09-22-23-14-51.png

Microsoft Dynamics CRM 4.0 (Enterprise, Professional, and Workgroup Editions) DVD English

by: Microsoft

Publication date: 2007-12

Topics: Microsoft Dynamics, CRM, Customer Relationsship Management, Microsoft Dynamics, Dynamics, 4.0, Business Software, CRM

Language: English

Microsoft Dynamics CRM 4.0 was a Customer Relationship Management (CRM) application that ran on Windows Server 2003 or Windows Server 2008 and utilized Microsoft's SQL Server 2005 or 2008 database software for back-end data storage. The system integrates with Microsoft's Active Directory (AD) for user authentication and rights management. The product is both x86 and x64 compatible. While the actual application requires the Microsoft Windows Server operating system, clients can access the application either through a web interface running on the application server (via Internet Information Services (IIS)) or via a client that is integrated into Microsoft Office Outlook 2003 with Service Pack 3 (SP3) or Outlook 2007.

Want to Learn More? Here's a playlist of short presentations about the application from around the time of its release: https://youtube.com/playlist?list=PLo6TYISfpTdQ4IyAf6dkpPsHI4arkugue

Microsoft Dynamics CRM 4.0 helps organizations of all sizes identify, market to, and support all customers whether you're selling down the street or around the world. Gain a 360 degree view of your customers (know about all their interactions across sales, marketing, and customer support). With Microsoft Dynamics CRM, no customer communication or interaction gets lost in the cracks.

This is a universal install DVD for Microsoft Dynamics CRM 4.0 Workgroup, Professional, and Enterprise Editions for x86 and x64. More information about the editions are as follows:

Workgroup Edition: Is limited to 5 (or fewer) users and a single organization (company)
Professional Edition: Has no limit on the number of users but is limited to a single organization (company)
Enterprise Edition: Has no limits on the number of users and also has the ability to host multiple instances on the same server for different companies or if your organization needs to separate data for whatever special reason. This multiple organizations feature is also very useful if you want to have a production system and a training system without having to deploy the CRM 2 or more times

The items on this page are as follows:

The Microsoft Dynamics CRM 4.0 ISO Image
ReadMe files for CRM Server, E-Mail Router, Client For Outlook, Data Migration Manager, and English Sample Data.
Several PDF manuals and other documentation
Microsoft Dynamics CRM 4.0 Service Provider Solution Components
Planning Tools For Microsoft Dynamics CRM 4.0
Microsoft Dynamics CRM 4.0 Logical Database Diagrams (as Microsoft Visio Diagrams)
Microsoft Dynamics CRM 4.0: Planning and Deployment Guidance for Service Providers (Includes documentation and the "Deployment Configuration Tool")
A collection of all the update rullups and help updates for both x86 and x64 as a WinRAR Self-Extractor (If you're not comfortable running the EXE to decompress the updates, you can use WinRAR or 7-Zip or similar to open the EXE as a normal archive)
The Microsoft Dynamics CRM 4.0 Software Development Kit (SDK)
Accessible PDF versions of the Users' Guide and all of the Implementation guide files. Those are the PDFs with the word "DocTag_" in their file names as the original Microsoft supplied PDFs do not have PDF bookmarks for quick navigation.
Microsoft Word versions of all the Implementation guide documentation and the CRM Users guide.
Microsoft Dynamics CRM List Web Part for Office SharePoint Server 2007 SP1+ (Or Windows SharePoint Services 3.0 SP1+)
Microsoft Dynamics CRM 4.0 Management Pack for Microsoft Operations Manager (MOM) 2005
Microsoft Dynamics CRM 4.0 Diagnostic Tools
StunWare Tools For Microsoft Dynamics CRM 4.0
An (incomplete) collection of Multilingual User Interface (MUI) packages (Language Packs) for the program. Note that We don't have all of them (~25 in total), but only a subset of them (~12). I've included them as a WinRAR self-extractor for convenience sake. The languages that I was able to find are: Chinese (Simplified), Chinese (Traditional), French, German, Hebrew, Portuguese (Brazilian), Romanian, Russian, Slovak, Spanish, Thai, and Turkish. NOTE: There is a ReadMe1st.txt file included with the language packs that includes a list of the language packs that are missing. If you have the missing packs, please leave a comment so we can get in touch. The language packs file has been updated to include the Spanish language pack and also to fix a sorting error in the folder structure.
The Microsoft SQL Server Report Services (SSRS) Report Viewer control. (ReportViewer.exe) which will need to be run on the CRM Application Server to allow even the default reports to run.
A written description of how to enable Forms-Based Authentication (FBA) that would normally be used for large service providers that were selling CRM as a service to other companies, but can be done just for the fun of it.
A written description of how to fix an issue wherein reports won't run even when everything is seemingly configured correctly.
A list of serial numbers for the various editions of the product.
Sample XML configuration files for CRM Server setup to auto-pupulate the product key for either the trial edition or the full product (note: the full product keys cannot be used to upgrade the trial keys considering that the full product keys are MSDN keys and thus incompatible and if you want to go from trial to full version you'll need to back up your DBs and re-install using the full keys)
Setup update files that fix known issues in the server setup and the setup for the e-mail connector. I do not have the setup updates for the SSRS Data connector.

This archive page is a labor of love and medical necessity for one girl with special needs and as such, we're attempting to preserve as much of this program's history, software, documentation, and utilities all in a single place not only for our own purposes here but also for others who might find themselves in similar situations or who are just curious about this program.

[Additional Links]

Looking for Sample Databases that are already configured? We've got them on Archive.org!

Looking to Try it in A Lab without the hardware? Try The Demo Lab For VMWare Workstation 16 or newer (VMWare Workstation 17 Pro Available Here)

Looking to Try iCARE in a lab without the hardware? We're going to upload a version of the demo lab soon.

Want more Microsoft Dynamics CRM 4.0 Downloads? Check Out the Download Page on Legacy Update! Note: I've done my best to catalog all the updates from that site along with snapshots on archive.org of the Microsoft update pages but I am almost certain I don't have everything possible so just in case I want to link it here.

For more information about the software (which as of 2022 has been rebranded to "Microsoft Dynamics 365 for Sales"), the Wikipedia Article does a pretty good job of explaining it: https://en.wikipedia.org/wiki/Microsoft_Dynamics_365_Sales#Microsoft_Dynamics_CRM_4.0