Kelly calls it the *maximum* customer experience. Once you're damn sure that you have rid yourself of the bad apples, what are you doing to do to turn it up a notch and make it next to impossible for your prospects to NOT tell others about you? ... I mentionned that I was coming in from out of town, and that I won't arrive till late (midnite). Maybe if I gave them my credit card number, can they leave a key in the door, and I'll do the paperwork in the morning. ...

Last Friday Kamden and I went to see Kelly Clarkson. She had 2 opening acts, Parachute and Eric Hutchinson, so she didn't get on stage till 9:15 pm. Poor Kamden was probably ready for bed by 10pm. I enjoyed the concert very much and was ... I think I am going to accept that fact that I really shouldn't be staying out past midnite :) So today I have a short run after school and then this weekend I will try to get an 10-12 miler in (not that that will prepare me for the 6th ...