Read this first
- The 'We're Sorry' message appears when Google detects that a computer on your network is sending automated traffic to Google. Automated queries are against our Terms of Service.
- The error page most likely displays a CAPTCHA (a squiggly word with a box below it). To continue using Google, type the squiggly word into the box -- it's how we know you're a human, not a robot.
If you don't see a CAPTCHA image or if you continue to encounter the CAPTCHA over and over, try these steps in order:
- Check for malware on your computer.
Malicious software, sometimes bundled with other free downloads without your knowledge, can trigger Google to serve the 'We're Sorry' page. We've suggested some well-known programs below that can detect and remove such applications. Please remember that we have no connection with these companies and can't guarantee their effectiveness.
- Lavasoft Ad-Aware
- Spybot Search and Destroy
- MacScan (for Mac users)
- Contact your network administrator.
If you tried the steps above and haven't resolved the issue, it's very likely that a user or a computer in your network is sending automated traffic to Google. Your network administrator may be able to locate and shut down the source of the automated traffic; feel free to refer them to this page. Sending automated queries of any sort to Google is against our Terms of Service. This includes, among other things, the following activities:
- Using any software that sends queries to Google to determine how a website or webpage ranks on Google for various queries
- 'Meta-searching' Google
- Performing 'offline' searches on Google
Once the automated traffic has stopped, the ban on your IP address should be automatically lifted.
- If the problem persists, your network administrator should contact us.
If your network continues to experience this message in error, please send us additional information.
