Web Search Help

A browser's cache is just some of its memory that's devoted to remembering what a page used to look like. Using cache, browsers can open pages they've seen before more quickly. If anything goes wrong in the cache, or if the page has changed since your browser last saw it, it can affect how the page displays.

Cookies are tiny files stored by your browser that remember your personal settings. When you go to a site you've been to before, the cookies remind the site how you like the info on it to be displayed. They remember, for instance, your SafeSearch settings, and what view you like in Google Maps. Sometimes they break and make pages look weird.

1) Cache. First try clearing the browser cache for the version you're using:

1. Click the Tools menu .
2. Select Clear browsing data.
3. Make sure 'Empty the cache' is selected.
4. Click Clear Browsing Data.

2) Cookies. If clearing the cache doesn't fix the problem, next you may want to try clearing the browser cookies.

Important! While deleting the browser cookies may fix the problem, it also removes your saved settings for sites you've previously visited.

1. Click the Tools menu .
2. Select Clear browsing data.
3. Make sure 'Delete cookies' is selected.
4. Click Clear Browsing Data.

To find the version, in Internet Explorer, click "Help," and then click "About Internet Explorer." If you don't see the "Help" menu, press "Alt" to show the menus.

1) Cache. First try clearing the browser cache for the version you're using:

Internet Explorer 7.x

1. In Internet Explorer, click the Tools menu. Don't see Tools? Press Alt to show the menus.
2. Click Internet Options
3. Click the General tab.
4. Click the Delete button.
5. In the 'Temporary Internet Files' section, click Delete Files.
6. Click OK to confirm.
   Note: It can take several minutes for the cache history to be deleted.
7. Click OK once more to close 'Internet Options.'

Internet Explorer 6.x

1. In Internet Explorer, click the Tools menu.
2. Click Internet Options
3. Click the General tab.
4. In the 'Temporary Internet Files' section, click Delete Files
5. Click OK to confirm.
   Note: It can take several minutes for the cache history to be deleted.
6. Click OK once more to close 'Internet Options.'

2) Cookies. If clearing the cache doesn't fix the problem, next you may want to try clearing the browser cookies.

Important! While deleting the browser cookies may fix the problem, it also removes your saved settings for sites you've previously visited.

Internet Explorer 7.x

1. In Internet Explorer, click the Tools menu. Don't see Tools? Press Alt to show the menus.
2. Click Internet Options
3. Click the General tab.
4. Click the Delete button.
5. In the 'Cookies' section, click Delete Cookies.
6. Click OK to confirm.
7. Click OK once more to close 'Internet Options.'

Internet Explorer 6.x

1. In Internet Explorer, click the Tools menu.
2. Click Internet Options
3. Click the General tab.
4. In the 'Temporary Internet Files' section, click Delete Cookies.
5. Click OK to confirm.
   Note: It can take several minutes for the cache history to be deleted.
6. Click OK once more to close 'Internet Options.'

To find the version, in Firefox: On Windows, click "Help," and then click "About Mozilla Firefox." On Max OS X, click "Firefox," and then click "About Mozilla Firefox."

1) Cache. First try clearing the browser cache for the version you're using:

Firefox 3.x for Windows

1. In Firefox, click the Tools menu.
2. Click Clear Private Data.
3. Make sure 'Cache' is selected.
4. Click Clear Private Data Now

Firefox 3.x for Mac OS X

1. In Firefox, click the Tools menu.
2. Click Clear Private Data.
3. Make sure 'Cache' is selected.
4. Click Clear Private Data Now

Firefox 2.x for Windows

1. Click the Tools menu.
2. Click Options
3. Select the 'Advanced' tab.
4. In the Advanced tab, select the 'Network' tab.
5. In the Cache section, click Clear Now.
6. Click OK.

Firefox 2.x for Mac OS X

1. Click the Firefox menu.
2. Click Preferences.
3. Select the 'Advanced' tab.
4. On the 'Advanced' tab, select the 'Network' tab.
5. In the 'Cache' section, click Clear Now.
6. Click OK.

2) Cookies. If clearing the cache doesn't fix the problem, next you may want to try clearing the browser cookies.

Important! While deleting the browser cookies may fix the problem, it also removes your saved settings for sites you've previously visited.

Firefox 3.x for Windows

1. In Firefox, click the Tools menu.
2. Click Clear Private Data.
3. Make sure 'Cache' is selected.
4. Click Clear Private Data Now.

Firefox 3.x for Mac OS X

1. In Firefox, click the Tools menu.
2. Click Clear Private Data.
3. Make sure 'Cache' is selected.
4. Click Clear Private Data Now

Firefox 2.x for Windows

1. Click the Tools menu.
2. Click Options.
3. Select the 'Privacy' tab.
4. In the 'Cookies' section, click Show Cookies.
5. Click Remove All Cookies.
6. Click OK to confirm.
7. Click OK once more to close 'Options.'

Firefox 2.x for Mac OS X

1. Click the Firefox menu.
2. Click Preferences.
3. Select the 'Privacy' tab.
4. In the 'Cookies' section, click Show Cookies.
5. Click Remove All Cookies.
6. Click OK to confirm.
7. Click OK once more to close 'Preferences.'

Advanced step: In a couple of cases, we've heard from users that in addition to deleting your cookies, it can be helpful to delete the actual file in Firefox that stores your cookies. Learn more

To find the version, in Safari: On Mac OS X, click "Safari," and then click "About Safari." On Windows, click "Help," and then click "About Safari."

1) Cache. First try clearing the browser cache for the version you're using:

Safari 3.x for Mac OS X

1. Click the Safari menu.
2. Click Empty Cache.
3. Click Empty to confirm.

Safari 3.x for Windows

1. Click the Edit menu.
2. Click Empty Cache.
3. Click Empty to confirm.

2) Cookies. If clearing the cache doesn't fix the problem, next you may want to try clearing the browser cookies.

Important! While deleting the browser cookies may fix the problem, it also removes your saved settings for sites you've previously visited.

Safari 3.x for Windows

1. Click the Edit menu.
2. Select the 'Security' tab.
3. Click Show Cookies.
4. Click Remove All.
5. Click Done to close the Cookies list.
6. Close 'Preferences.'

Safari 3.x for Mac OS X

1. Click the Safari menu.
2. Click Preferences.
3. Select the 'Security' tab.
4. Click Show Cookies.
5. Click Remove All.
6. Click Done to close the Cookies list.
7. Close 'Preferences.'

To find the version, in Opera: On Windows, click "Help," and then click "About Opera." On Mac OS X, click "Opera," and then click "About Opera."

1) Cache. First try clearing the browser cache for the version you're using:

Opera 9.x for Windows

1. In Opera, click the "Tools" menu.
2. Click "Preferences."
3. Click the "Advanced" tab.
4. In the left-hand column, click "History."
5. In the Disk cache section, click "Empty Now."
6. Click "OK" to close "Preferences."

Opera 9.x for Mac OS X

1. In Opera, click the "Opera" menu.
2. Click "Preferences."
3. Click the "Advanced" tab.
4. In the left-hand column, click "History."
5. In the Disk cache section, click "Empty Now."
6. Click "OK" to close "Preferences."

2) Cookies. If clearing the cache doesn't fix the problem, next you may want to try clearing the browser cookies.

Important! While deleting the browser cookies may fix the problem, it also removes your saved settings for sites you've previously visited.

Opera 9.x for Windows

1. In Opera, click the "Tools" menu.
2. Click "Delete Private Data."
3. Click "Detailed Options."
4. Select "Delete all Cookies."
5. Clear the check box for any of the other Private Data options that you don't want to delete.
6. Click "Delete."

Opera 9.x for Mac OS X

1. In Opera, click the "Opera" menu.
2. Click "Delete Private Data."
3. Click "Detailed Options."
4. Select "Delete all Cookies."
5. Clear the check box for any of the other Private Data options that you don't want to delete.
6. Click "Delete."