Google Mobile Help Forum Feed

Hey everyone,

Thanks for your many useful reports. We are getting close to tracking down the root cause of the reboots during calls and are currently testing a fix to resolve the issue.

I'll come back to keep you informed once we know more.

-Ry Guy

Hello again everyone,

Hey all,

Finalizing the build for an OTA update has taken a bit longer than I originally anticipated, but we are getting very close. The team is working diligently to get everything ready, so hang in there just a bit longer. Your patience is very much appreciated.

-Ry Guy

I'm very glad we can finally provide an OTA update to address the reboot issue. The team worked really hard to get this and a bunch of other stuff fixed (while adding some cool new NFC capabilities). Thanks for gutting this one out with us, your patience is very much appreciated.

If you experience any problems with Android 2.3.3, please post the issue to a separate thread.

-Ry Guy

I've been having the same issue.

i seem to be having this issue, but it seems i get reboots while on phone calls, i havent made many phone calls, but three out of about ten calls ended with a reboot. super annoying

+1 here... only when I am on calls, 2 - 3 times a day since the update

I am having the same issue - for me, it restarts when I'm on phone calls over ~10 minutes (I think), which is a bit annoying. 

Same issue for me as well.  Very annoying.

reboots randomly daily for me

I wonder how do we get a Google Tech to notice that this is a serious issue, do they see these post?

+1 here. Getting random reboots, only during phone calls. 

+1 here. 

Also experiencing this! just now, 3:47, mid call!

+1

I'm having the same problem. So far, my Nexus S has only rebooted during calls. Very short calls haven't been affected, but it seems that ~80% of calls over 3 minutes result in a reboot.

Same with me, it's happening 2 times in the past 2 days during calls.

Same here, happened 3 times in the past 2 days after 10 minutes or so

Same here

Hey guys,

Thanks for your reports. Let me try to reproduce this and then I'll get back to you shortly.

-Ry Guy

I've been having the same trouble. Today, my phone has rebooted 4 times while I've been on calls to the same person. The first 3 times I was on the phone for at least 20-30 minutes. The last time it happened, I was only on the call for about 3 minutes.

This is SO annoying. I'm going to return the phone if this isn't fixed in the next few weeks. Here is another thread with the exact same issue (star it and maybe they will notice):

http://code.google.com/p/android/issues/detail?id=13674&q=type%3DDefect&colspec=ID%20Type%20Status%20Owner%20Summary%20Stars&start=100

Hey all,

So we've successfully reproduced this issue and are in the process of investigating with Samsung. I'll provide updates as soon as I have them.

-Ry Guy

My issue as i mentioned happens randomly without me being on a call at all hopefully this issue relates to the random reboots fellow users are experiencing during calls. Thank Ry for your investigation and getting with Samsung to resolve this issue.

I get random reboots too, but not during phone calls, it's from unlocking the screen. I have the number password to unlock

To Ry Guy, please see reports about the reboot issue by many other users on bugs report site: http://code.google.com/p/android/issues/detail?id=13674

I had NEVER installed Launcher Pro on my phone. But it still reboots itself during phone calls!

I have exchanged my Nexus S already becoz of this problem and am still seeing the same problem. It happens only during the phone calls. I will have no choice to return the phone back to BestBuy before my 30 day period gets over. I love the phone hence spent $570 bucks. But cant live with this issue for a longer periods.

i hope they can provide a fix ASAP.. we dont have long to go for our 28 days.. if it is indeed a software problem someone needs to let us know immediately.. if it is not a software problem then we need to be able to return these devices back ASAP..

I'm experiencing this issue too. Please can we have an official update on the status of this issue.A bug has been raised on the official Android bug tracker with more information:

Same here

same problem here.

I'm having the same issue with my phone. I've plugged in my headset on 3 occassions and had the phone reset. Should I be worried.

Had reboots during calls after the 2.3.1 update.  These seem to have gone away since I did a factory reset, although I am closely monitoring the situation.

I have random reboots too. Not during calls actually, mostly when I am using apps and rarely just on its own. When I first had several days of occasional reboots I did a factory reset and it stopped. Couple of days later I installed swype, which was the only thing I hadn't reinstalled since reset and it started all over. Might be just a conincidence though.