Keep your device clean
If you’re getting redirected from Google or seeing pop-up ads, unwanted toolbars, or strange Google search results, your computer may have malware. Malware is software designed to damage and take control of your computer.
Signs that you might have malware
If you have malware on your computer, you may see these symptoms:
- Pop-up ads
- Unwanted toolbars
- Inappropriate Google search results or ads
- Being redirected from a site that you’re trying to visit, like your home page or Google
- Seeing a search engine that looks like Google, but with an unfamiliar URL or logo
- Getting results from the wrong search engine
Remove malware from your computer or browser
- Check your computer for programs that you don’t recognise, and uninstall them.
Some examples of programs to uninstall:
- Desk 365
- Dosearches Browser Protector
- eSave Security Control
- Extended Protection
- Nation Zoom browser protection
- New Tabs Uninstall
- Omiga plus
- Wysys Control
3. If you’re using another browser, use anti-virus software to detect and remove malware from your computer.
4. If the steps above didn’t fix the issue, create a post in the Google Search Forum about your issue. In your post, mention what troubleshooting steps that you’ve already done.
Prevent your computer from getting malware in the future
Tip 1: Keep your browser and operating system up to date.
Most operating systems will let you know you when it’s time to upgrade – don’t ignore these messages. Old versions of software can sometimes have security problems that criminals can use to easily get to your data.
Google’s Chrome browser automatically updates to the latest version every time you start it up, so that you can get the most up-to-date security protection without any extra work.
Tip 2: Keep an eye on what you click and download.
Without meaning to, you may click a link that installs malware on your computer. To keep your computer safe, only click links and downloads from sites that you trust. Don’t open any unknown file types, or download programs from pop-ups that appear in your browser.
Also pay attention to the fine print details and any auto-ticked tick boxes when downloading. Make sure that you understand what programs are being installed.