A method and apparatus for extensible real-time workflows are described. The present invention allows a user of a transaction processing system, such as a customer relationship management (CRM) tool or an automatic call distribution (ACD), for example, to easily add new event sources without recompiling...http://www.google.co.uk/patents/US7535479?utm_source=gb-gplus-sharePatent US7535479 - Apparatus and method for collecting and displaying information in a workflow system
