A call routing and supervising system includes an input receiving customer speech from a remote location, and a voice characteristics extractor extracting voice characteristics from the customer speech, such as language/dialect/accent, age group, gender, and eigendimension coordinates. A customer service...http://www.google.co.uk/patents/US7844045?utm_source=gb-gplus-sharePatent US7844045 - Intelligent call routing and call supervision method for call centers
