WO2010003168A1 - Communications process and apparatus - Google Patents

Communications process and apparatus Download PDF

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Publication number
WO2010003168A1
WO2010003168A1 PCT/AU2009/000752 AU2009000752W WO2010003168A1 WO 2010003168 A1 WO2010003168 A1 WO 2010003168A1 AU 2009000752 W AU2009000752 W AU 2009000752W WO 2010003168 A1 WO2010003168 A1 WO 2010003168A1
Authority
WO
WIPO (PCT)
Prior art keywords
computer
voice
party
communication
computer user
Prior art date
Application number
PCT/AU2009/000752
Other languages
French (fr)
Inventor
Baia Kumble
Rama Kumble
Richard Flory
Original Assignee
Azurn International Limited
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from AU2008903037A external-priority patent/AU2008903037A0/en
Application filed by Azurn International Limited filed Critical Azurn International Limited
Priority to AU2009267783A priority Critical patent/AU2009267783A1/en
Publication of WO2010003168A1 publication Critical patent/WO2010003168A1/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/66—Arrangements for connecting between networks having differing types of switching systems, e.g. gateways
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/02—Details
    • H04L12/16—Arrangements for providing special services to substations
    • H04L12/18—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast
    • H04L12/1813—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast for computer conferences, e.g. chat rooms
    • H04L12/1818—Conference organisation arrangements, e.g. handling schedules, setting up parameters needed by nodes to attend a conference, booking network resources, notifying involved parties
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/40—Support for services or applications
    • H04L65/401—Support for services or applications wherein the services involve a main real-time session and one or more additional parallel real-time or time sensitive sessions, e.g. white board sharing or spawning of a subconference
    • H04L65/4015—Support for services or applications wherein the services involve a main real-time session and one or more additional parallel real-time or time sensitive sessions, e.g. white board sharing or spawning of a subconference where at least one of the additional parallel sessions is real time or time sensitive, e.g. white board sharing, collaboration or spawning of a subconference
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/14—Session management
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/14—Session management
    • H04L67/141—Setup of application sessions
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/14—Session management
    • H04L67/148—Migration or transfer of sessions
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/38—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections
    • H04M3/382—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections using authorisation codes or passwords
    • H04M3/385—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections using authorisation codes or passwords using speech signals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42195—Arrangements for calling back a calling subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42204—Arrangements at the exchange for service or number selection by voice
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/41—Electronic components, circuits, software, systems or apparatus used in telephone systems using speaker recognition
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/60—Aspects of automatic or semi-automatic exchanges related to security aspects in telephonic communication systems
    • H04M2203/6045—Identity confirmation

Definitions

  • the present invention relates to the integration of audio communications with other forms of communications.
  • Teleconferences can be set up over the PSTN, with parties joining the teleconference when their input is required and leaving the teleconference when not required.
  • the present invention provides a method for establishing communication by voice between a computer user and at least one other party, the computer user being associated with a computer, the method comprising: entering into the computer a request by the computer user for a return communication by voice from the at least one other party to the computer user; transmitting to the at least one other party of information from the computer which is associated with the computer user.
  • the identity of at least one of: the computer user; and the at least one other party is authenticated.
  • the authentication of an identity is by at least one of: voice recognition; and biometric identification. It is preferred that the information which is transmitted to the at least one other party is information which is displayed on the computer which is displayed on the computer which is associated with the computer user.
  • figure 1 illustrates modes of communication according to embodiments of the present invention
  • figures 2, 3 and 4 illustrate preferred embodiments of the present invention.
  • Embodiments of the present invention provide a hardware and software platform with integrated audio, video and data connection capability to leverage internet and telephone for business collaboration.
  • a person surfing on the web or who has received an email or has received a link to a "widget" or an electronic brochure is able to instruct an integrated switching server to initiate a multi-party telephone and/or video calls.
  • This call initiation can generate any or all of the calls and information flow which are exemplified in figure 1.
  • the system is capable of sending the context as identified by the point of click in the initiator's web page or email by transferring (programmable) information to the recipient via multiple modes such as email, SMS or any other public or proprietary communications interfaces so that the caller is notified of the context of the call.
  • the invention provides an information switch bridging internet and telephony network.
  • the invention may have one or more of the following features: 1. Initiated from internet either from a web page or an email to establish a multimodal, multiparty, voice over internet protocol (VoIP) to VoIP, VoIP to PSTN network, a PSTN to a PSTN and mobile networks for both fixed to fixed to mobile phone calls with "context" based information to the called parties with SMS messages being sent to the called party.
  • VoIP voice over internet protocol
  • a voice authenticated call(s) from a web page or an email a multimodal, multiparty VoIP to internet, VoIP to a PSTN network, a PSTN to a PSTN and mobile networks for both fixed to fixed and fixed to mobile phone calls with "context" based information to the called parties with SMS messages being sent tot he called party with an ability to voice authenticate the caller and the called party at random.
  • SMS short messaging service
  • the called party's voice and video / images may be authenticated at the beginning or during the call.
  • Example 1 An internet buying mode is illustrated in figure 2 of the drawings.
  • Step 1 A customer is looking at the seller's website and wants to connect with the seller unobtrusively. The user enters a chat room where s/he will be able to connect with other buyers and the seller who wants to assist the buyer.
  • Step 2 After gathering sufficient information the buyer wants to talk to someone in the company to clear a few issues. S/he establishes a voice call to the seller. During the conversation the seller's representative decides that it is time to bring in other experts. The user pulls them in to the conversation via an outbound call or by inviting him/her to join the conversation by an SMS. The new participant calls in using a phone VoIP/PSTN/mobile.
  • Step 3 The buyer is now ready to buy the product but has to complete a contract.
  • the seller's representative can now transfer the call to a different person who will assist the buyer in completing the form/contract document.
  • the seller turns on the video to give the buyer the comfort of who he is dealing with. Further he can take the form that is partially filled-in by the buyer and guide him to complete the form in collaborative manner.
  • Example 2 A secure communication mode using voice authentication is illustrated in figure 3 of the drawings.
  • Step 1 In an auction site the authenticity of the seller is important The seller registers with the auction site providing a 100-point check. The seller also leaves a voice imprint as a signature.
  • Step 2 A buyer wins the bid on the site and wants to connect with the seller to ensure that the items represented are indeed as they are.
  • the buyer is connected to the seller anonymously (that is, without disclosing phone numbers to each other).
  • the seller's voice is authenticated periodically to ensure the buyer that the person selling is the same as the one who has registered.
  • Step 3 The buyer wants to sight the object he is buying and the seller switches on the video capability to connect with buyer thus providing better security for the buyer.
  • Example 3 A secure communication mode using voice and face authentication is illustrated in figure 4 of the drawings.
  • Step 1 Member registers with the financial system using driver's licence photo ID or passport photo page. Member's voice is also registered as the reference audio attached with photo ID.
  • Step 2 Members calls the financial institution to conduct a transaction that required strong authentication.
  • Step 3 The representative from the financial institution calls the member via phone. During the conversation the voice of the member and that of the financial institution's representative is authenticated periodically by server during the conversation.
  • Step 4 The member's camera is turned on during the conversation and the biometric authentication carried out providing a feedback to the financial institution about the authenticity of the caller.
  • Various embodiments of the invention may be embodied in many different forms, including computer program logic for use with a processor (e.g., a microprocessor, microcontroller, digital signal processor, or general purpose computer), programmable logic for use with a programmable logic device (e.g., a Field Programmable Gate Array (FPGA) or other PLD), discrete components, integrated circuitry (e.g., an Application Specific Integrated Circuit (ASIC)), or any other means including any combination thereof.
  • a processor e.g., a microprocessor, microcontroller, digital signal processor, or general purpose computer
  • programmable logic for use with a programmable logic device
  • FPGA Field Programmable Gate Array
  • ASIC Application Specific Integrated Circuit
  • predominantly all of the communication between users and the server is implemented as a set of computer program instructions that is converted into a computer executable form, stored as such in a computer readable medium, and executed by a microprocessor under the control of an operating system.
  • Source code may include a series of computer program instructions implemented in any of various programming languages (e.g., an object code, an assembly language, or a high-level language such as Fortran, C, C++, JAVA, or HTML) for use with various operating systems or operating environments.
  • the source code may define and use various data structures and communication messages.
  • the source code may be in a computer executable form (e.g., via an interpreter), or the source code may be converted (e.g., via a translator, assembler, or compiler) into a computer executable form.
  • the computer program may be fixed in any form (e.g., source code form, computer executable form, or an intermediate form) either permanently or transitorily in a tangible storage medium, such as a semiconductor memory device (e.g, a RAM, ROM, PROM, EEPROM, or Flash-Programmable RAM), a magnetic memory device (e.g., a diskette or fixed disk), an optical memory device (e.g., a CD-ROM or DVD-ROM), a PC card (e.g., PCMCIA card), or other memory device.
  • a semiconductor memory device e.g, a RAM, ROM, PROM, EEPROM, or Flash-Programmable RAM
  • a magnetic memory device e.g., a diskette or fixed disk
  • an optical memory device e.g., a CD-ROM or DVD-ROM
  • PC card e.g., PCMCIA card
  • the computer program may be fixed in any form in a signal that is transmittable to a computer using any of various communication technologies, including, but in no way limited to, analog technologies, digital technologies, optical technologies, wireless technologies (e.g., Bluetooth), networking technologies, and inter-networking technologies.
  • the computer program may be distributed in any form as a removable storage medium with accompanying printed or electronic documentation (e.g., shrink wrapped software), preloaded with a computer system (e.g., on system ROM or fixed disk), or distributed from a server or electronic bulletin board over the communication system (e.g., the Internet or World Wide Web).
  • Hardware logic including programmable logic for use with a programmable logic device
  • implementing all or part of the functionality where described herein may be designed using traditional manual methods, or may be designed, captured, simulated, or documented electronically using various tools, such as Computer Aided Design (CAD), a hardware description language (e.g., VHDL or AHDL), or a PLD programming language (e.g., PALASM, ABEL, or CUPL).
  • CAD Computer Aided Design
  • a hardware description language e.g., VHDL or AHDL
  • PLD programming language e.g., PALASM, ABEL, or CUPL
  • Programmable logic may be fixed either permanently or transitorily in a tangible storage medium, such as a semiconductor memory device (e.g., a RAM, ROM, PROM, EEPROM, or Flash-Programmable RAM), a magnetic memory device (e.g., a diskette or fixed disk), an optical memory device (e.g., a CD-ROM or DVD-ROM), or other memory device.
  • a semiconductor memory device e.g., a RAM, ROM, PROM, EEPROM, or Flash-Programmable RAM
  • a magnetic memory device e.g., a diskette or fixed disk
  • an optical memory device e.g., a CD-ROM or DVD-ROM
  • the programmable logic may be fixed in a signal that is transmittable to a computer using any of various communication technologies, including, but in no way limited to, analog technologies, digital technologies, optical technologies, wireless technologies (e.g., Bluetooth), networking technologies, and internetworking technologies.
  • the programmable logic may be distributed as a removable storage medium with accompanying printed or electronic documentation (e.g., shrink wrapped software), preloaded with a computer system (e.g., on system ROM or fixed disk), or distributed from a server or electronic bulletin board over the communication system (e.g., the Internet or World Wide Web).
  • printed or electronic documentation e.g., shrink wrapped software
  • a computer system e.g., on system ROM or fixed disk
  • server or electronic bulletin board e.g., the Internet or World Wide Web
  • each dependent claim is to be read as being within the scope of its parent claim or claims, in the sense that a dependent claim is not to be interpreted as infringed unless its parent claims are also infringed.

Abstract

A method of establishing communication by voice between a computer user and another party also transmits information relating to the context of the communication to a computer which is associated with the other party.

Description

COMMUNICATIONS PROCESS AND APPARATUS
Field of the invention
The present invention relates to the integration of audio communications with other forms of communications.
Background of the invention
Methods of collaborative working using the public switched telephone network (PSTN) are known. Teleconferences can be set up over the PSTN, with parties joining the teleconference when their input is required and leaving the teleconference when not required.
Summary of the invention'
In contrast, the present invention provides a method for establishing communication by voice between a computer user and at least one other party, the computer user being associated with a computer, the method comprising: entering into the computer a request by the computer user for a return communication by voice from the at least one other party to the computer user; transmitting to the at least one other party of information from the computer which is associated with the computer user.
It is preferred communication by voice between the computer user and the at least one other party is established.
It is preferred that the identity of at least one of: the computer user; and the at least one other party, is authenticated.
It is preferred that the authentication of an identity is by at least one of: voice recognition; and biometric identification. It is preferred that the information which is transmitted to the at least one other party is information which is displayed on the computer which is displayed on the computer which is associated with the computer user.
Brief description of the drawings
Preferred embodiments of the invention are described below with reference to the following drawings in which: figure 1 illustrates modes of communication according to embodiments of the present invention; and figures 2, 3 and 4 illustrate preferred embodiments of the present invention.
Description of preferred embodiments of the invention
Embodiments of the present invention provide a hardware and software platform with integrated audio, video and data connection capability to leverage internet and telephone for business collaboration.
A person surfing on the web or who has received an email or has received a link to a "widget" or an electronic brochure is able to instruct an integrated switching server to initiate a multi-party telephone and/or video calls. This call initiation can generate any or all of the calls and information flow which are exemplified in figure 1.
Just before connectivity is made between two or several parties the system is capable of sending the context as identified by the point of click in the initiator's web page or email by transferring (programmable) information to the recipient via multiple modes such as email, SMS or any other public or proprietary communications interfaces so that the caller is notified of the context of the call. In this embodiment, the invention provides an information switch bridging internet and telephony network.
The invention may have one or more of the following features: 1. Initiated from internet either from a web page or an email to establish a multimodal, multiparty, voice over internet protocol (VoIP) to VoIP, VoIP to PSTN network, a PSTN to a PSTN and mobile networks for both fixed to fixed to mobile phone calls with "context" based information to the called parties with SMS messages being sent to the called party.
2. Initiates a voice authenticated call(s) from a web page or an email a multimodal, multiparty VoIP to internet, VoIP to a PSTN network, a PSTN to a PSTN and mobile networks for both fixed to fixed and fixed to mobile phone calls with "context" based information to the called parties with SMS messages being sent tot he called party with an ability to voice authenticate the caller and the called party at random.
3. Initiates a video authenticated (for example, biometrics enabled) call(s) from a web page or an email a multimodal, multiparty VoIP to VoIP, VoEP to PSTN network a PSTN to a PSTN and mobile networks for both fixed to fixed to mobile calls with
"context" based information to the called parties with SMS messages being sent to the called party.
4. As part of the call initiation and call completion between tow or more parties the switch and the server is able to generate contextual report and has an ability to email, sent is a short messaging service (SMS) to the called party.
When telephone / video / VoIP calls are initiated by the calling party, the called party's voice and video / images may be authenticated at the beginning or during the call.
Example 1. An internet buying mode is illustrated in figure 2 of the drawings.
Step 1 : A customer is looking at the seller's website and wants to connect with the seller unobtrusively. The user enters a chat room where s/he will be able to connect with other buyers and the seller who wants to assist the buyer.
Step 2: After gathering sufficient information the buyer wants to talk to someone in the company to clear a few issues. S/he establishes a voice call to the seller. During the conversation the seller's representative decides that it is time to bring in other experts. The user pulls them in to the conversation via an outbound call or by inviting him/her to join the conversation by an SMS. The new participant calls in using a phone VoIP/PSTN/mobile.
Step 3: The buyer is now ready to buy the product but has to complete a contract. The seller's representative can now transfer the call to a different person who will assist the buyer in completing the form/contract document. The seller turns on the video to give the buyer the comfort of who he is dealing with. Further he can take the form that is partially filled-in by the buyer and guide him to complete the form in collaborative manner.
Example 2. A secure communication mode using voice authentication is illustrated in figure 3 of the drawings.
Step 1 : In an auction site the authenticity of the seller is important The seller registers with the auction site providing a 100-point check. The seller also leaves a voice imprint as a signature.
Step 2: A buyer wins the bid on the site and wants to connect with the seller to ensure that the items represented are indeed as they are. The buyer is connected to the seller anonymously (that is, without disclosing phone numbers to each other). During the conversation the seller's voice is authenticated periodically to ensure the buyer that the person selling is the same as the one who has registered.
Step 3: The buyer wants to sight the object he is buying and the seller switches on the video capability to connect with buyer thus providing better security for the buyer.
Example 3. A secure communication mode using voice and face authentication is illustrated in figure 4 of the drawings.
Step 1 : Member registers with the financial system using driver's licence photo ID or passport photo page. Member's voice is also registered as the reference audio attached with photo ID.
Step 2: Members calls the financial institution to conduct a transaction that required strong authentication.
Step 3: The representative from the financial institution calls the member via phone. During the conversation the voice of the member and that of the financial institution's representative is authenticated periodically by server during the conversation. Step 4: The member's camera is turned on during the conversation and the biometric authentication carried out providing a feedback to the financial institution about the authenticity of the caller.
While the present invention has been described with reference to a few specific embodiments, the description is illustrative of the invention and is not to be construed as limiting the invention. Various modifications may occur to those skilled in the art without departing from the true spirit and scope of the invention as defined by the appended claims.
Various embodiments of the invention may be embodied in many different forms, including computer program logic for use with a processor (e.g., a microprocessor, microcontroller, digital signal processor, or general purpose computer), programmable logic for use with a programmable logic device (e.g., a Field Programmable Gate Array (FPGA) or other PLD), discrete components, integrated circuitry (e.g., an Application Specific Integrated Circuit (ASIC)), or any other means including any combination thereof. In an exemplary embodiment of the present invention, predominantly all of the communication between users and the server is implemented as a set of computer program instructions that is converted into a computer executable form, stored as such in a computer readable medium, and executed by a microprocessor under the control of an operating system.
Computer program logic implementing all or part of the functionality where described herein may be embodied in various forms, including a source code form, a computer executable form, and various intermediate forms (e.g., forms generated by an assembler, compiler, linker, or locator). Source code may include a series of computer program instructions implemented in any of various programming languages (e.g., an object code, an assembly language, or a high-level language such as Fortran, C, C++, JAVA, or HTML) for use with various operating systems or operating environments. The source code may define and use various data structures and communication messages. The source code may be in a computer executable form (e.g., via an interpreter), or the source code may be converted (e.g., via a translator, assembler, or compiler) into a computer executable form.
The computer program may be fixed in any form (e.g., source code form, computer executable form, or an intermediate form) either permanently or transitorily in a tangible storage medium, such as a semiconductor memory device (e.g, a RAM, ROM, PROM, EEPROM, or Flash-Programmable RAM), a magnetic memory device (e.g., a diskette or fixed disk), an optical memory device (e.g., a CD-ROM or DVD-ROM), a PC card (e.g., PCMCIA card), or other memory device. The computer program may be fixed in any form in a signal that is transmittable to a computer using any of various communication technologies, including, but in no way limited to, analog technologies, digital technologies, optical technologies, wireless technologies (e.g., Bluetooth), networking technologies, and inter-networking technologies. The computer program may be distributed in any form as a removable storage medium with accompanying printed or electronic documentation (e.g., shrink wrapped software), preloaded with a computer system (e.g., on system ROM or fixed disk), or distributed from a server or electronic bulletin board over the communication system (e.g., the Internet or World Wide Web).
Hardware logic (including programmable logic for use with a programmable logic device) implementing all or part of the functionality where described herein may be designed using traditional manual methods, or may be designed, captured, simulated, or documented electronically using various tools, such as Computer Aided Design (CAD), a hardware description language (e.g., VHDL or AHDL), or a PLD programming language (e.g., PALASM, ABEL, or CUPL).
Programmable logic may be fixed either permanently or transitorily in a tangible storage medium, such as a semiconductor memory device (e.g., a RAM, ROM, PROM, EEPROM, or Flash-Programmable RAM), a magnetic memory device (e.g., a diskette or fixed disk), an optical memory device (e.g., a CD-ROM or DVD-ROM), or other memory device. The programmable logic may be fixed in a signal that is transmittable to a computer using any of various communication technologies, including, but in no way limited to, analog technologies, digital technologies, optical technologies, wireless technologies (e.g., Bluetooth), networking technologies, and internetworking technologies. The programmable logic may be distributed as a removable storage medium with accompanying printed or electronic documentation (e.g., shrink wrapped software), preloaded with a computer system (e.g., on system ROM or fixed disk), or distributed from a server or electronic bulletin board over the communication system (e.g., the Internet or World Wide Web).
'Comprises/comprising' when used in this specification is taken to specify the presence of stated features, integers, steps or components but does not preclude the presence or addition of one or more other features, integers, steps, components or groups thereof.
In the claims, each dependent claim is to be read as being within the scope of its parent claim or claims, in the sense that a dependent claim is not to be interpreted as infringed unless its parent claims are also infringed.

Claims

Claims
1. A method for establishing comrαunication by voice between a computer user and at least one other party, the computer user being associated with a computer, the method comprising: entering into the computer a request by the computer user for a return communication by voice from the at least one other party to the computer user; transmitting to the at least one other party of information from the computer which is associated with the computer user.
2. A method of establishing communication by voice as claimed in claim 1, further comprising the establishing of communication by voice between the computer user and the at least one other party.
3. A method of establishing communication by voice as claimed in claim 1 or claim 2, in which the identity of at least one of: the computer user; and the at least one other party, is authenticated.
4. A method of establishing communication by voice as claimed in claim 3, in which the authentication of an identity is by at least one of: voice recognition; and biornetric identification.
5. A method of establishing communication by voice as claimed in any one of the preceding claims, in which the information which is transmitted to the at least one other party is information which is displayed on the computer which is displayed on the computer which is associated with the computer user.
6. A method of establishing communication by voice as claimed in any one of the preceding claims, substantially as described with reference to any one of the examples.
7. A method of establishing communication by voice, substantially as described with reference to any one of the examples.
PCT/AU2009/000752 2008-06-16 2009-06-16 Communications process and apparatus WO2010003168A1 (en)

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AU2008903037A AU2008903037A0 (en) 2008-06-16 Multi-media business process collaboration platform
AU2008903037 2008-06-16

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