WO2007081929A3 - Integration of enterprise voicemail in mobile systems - Google Patents

Integration of enterprise voicemail in mobile systems Download PDF

Info

Publication number
WO2007081929A3
WO2007081929A3 PCT/US2007/000487 US2007000487W WO2007081929A3 WO 2007081929 A3 WO2007081929 A3 WO 2007081929A3 US 2007000487 W US2007000487 W US 2007000487W WO 2007081929 A3 WO2007081929 A3 WO 2007081929A3
Authority
WO
WIPO (PCT)
Prior art keywords
voicemail
user
voicemails
visual
client device
Prior art date
Application number
PCT/US2007/000487
Other languages
French (fr)
Other versions
WO2007081929A2 (en
Inventor
Saurav Chatterjee
John Drewry
Paul Fullarton
Josh Perfetto
Hemendra Rana
Original Assignee
Orative Corp
Saurav Chatterjee
John Drewry
Paul Fullarton
Josh Perfetto
Hemendra Rana
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Orative Corp, Saurav Chatterjee, John Drewry, Paul Fullarton, Josh Perfetto, Hemendra Rana filed Critical Orative Corp
Priority to EP07709640A priority Critical patent/EP1987659A4/en
Publication of WO2007081929A2 publication Critical patent/WO2007081929A2/en
Publication of WO2007081929A3 publication Critical patent/WO2007081929A3/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H04M3/53333—Message receiving aspects
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/01—Protocols
    • H04L67/10—Protocols in which an application is distributed across nodes in the network
    • H04L67/1095—Replication or mirroring of data, e.g. scheduling or transport for data synchronisation between network nodes
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72403—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality
    • H04M1/7243—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality with interactive means for internal management of messages
    • H04M1/72433—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality with interactive means for internal management of messages for voice messaging, e.g. dictaphones
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/12—Messaging; Mailboxes; Announcements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/25—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service
    • H04M2203/251—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service where a voice mode or a visual mode can be used interchangeably
    • H04M2203/253—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service where a voice mode or a visual mode can be used interchangeably where a visual mode is used instead of a voice mode
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/25—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service
    • H04M2203/256—Aspects of automatic or semi-automatic exchanges related to user interface aspects of the telephonic communication service comprising a service specific user interface
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/45—Aspects of automatic or semi-automatic exchanges related to voicemail messaging
    • H04M2203/4509—Unified messaging with single point of access to voicemail and other mail or messaging systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/55—Aspects of automatic or semi-automatic exchanges related to network data storage and management
    • H04M2203/554—Data synchronization
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2207/00—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
    • H04M2207/18—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place wireless networks

Abstract

An integrated voicemail system is described that provides 'visual voicemail' that overcomes the shortcomings associated with a user having to dial into a voicemail system and navigate through a menu of options using conventional voice and/or standard DTMF signaling-based browsing capabilities. The visual voicemail instead provides, via a client device of the user's choice, a visual presentation of a user's voicemails along with state information of the voicemails. The visual presentation of the voicemails includes a user interface that allows a user to control or manipulate voicemails from the client device, where the manipulation includes playing, pausing, rewinding, fast-forwarding, deleting, and changing a state of each voicemail. The visual voicemail also eliminates the need for a user to periodically call-in to the enterprise voicemail system in order to check for voicemail messages as the messages can be automatically delivered to the user's client device.
PCT/US2007/000487 2006-01-06 2007-01-08 Integration of enterprise voicemail in mobile systems WO2007081929A2 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
EP07709640A EP1987659A4 (en) 2006-01-06 2007-01-08 Integration of enterprise voicemail in mobile systems

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US75668606P 2006-01-06 2006-01-06
US60/756,686 2006-01-06

Publications (2)

Publication Number Publication Date
WO2007081929A2 WO2007081929A2 (en) 2007-07-19
WO2007081929A3 true WO2007081929A3 (en) 2008-01-03

Family

ID=38256980

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2007/000487 WO2007081929A2 (en) 2006-01-06 2007-01-08 Integration of enterprise voicemail in mobile systems

Country Status (3)

Country Link
EP (1) EP1987659A4 (en)
CN (2) CN101356796A (en)
WO (1) WO2007081929A2 (en)

Cited By (17)

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US8345835B1 (en) 2011-07-20 2013-01-01 Zvi Or-Bach Systems and methods for visual presentation and selection of IVR menu
US8406388B2 (en) 2011-07-18 2013-03-26 Zvi Or-Bach Systems and methods for visual presentation and selection of IVR menu
US8537989B1 (en) 2010-02-03 2013-09-17 Tal Lavian Device and method for providing enhanced telephony
US8548135B1 (en) 2010-02-03 2013-10-01 Tal Lavian Systems and methods for visual presentation and selection of IVR menu
US8548131B1 (en) 2010-02-03 2013-10-01 Tal Lavian Systems and methods for communicating with an interactive voice response system
US8553859B1 (en) 2010-02-03 2013-10-08 Tal Lavian Device and method for providing enhanced telephony
US8572303B2 (en) 2010-02-03 2013-10-29 Tal Lavian Portable universal communication device
US8594280B1 (en) 2010-02-03 2013-11-26 Zvi Or-Bach Systems and methods for visual presentation and selection of IVR menu
US8625756B1 (en) 2010-02-03 2014-01-07 Tal Lavian Systems and methods for visual presentation and selection of IVR menu
US8681951B1 (en) 2010-02-03 2014-03-25 Tal Lavian Systems and methods for visual presentation and selection of IVR menu
US8687777B1 (en) 2010-02-03 2014-04-01 Tal Lavian Systems and methods for visual presentation and selection of IVR menu
US8731148B1 (en) 2012-03-02 2014-05-20 Tal Lavian Systems and methods for visual presentation and selection of IVR menu
US8843117B2 (en) 2007-08-31 2014-09-23 At&T Mobility Ii Llc Voicemail archival and forwarding functionality for communications networks and devices
US8867708B1 (en) 2012-03-02 2014-10-21 Tal Lavian Systems and methods for visual presentation and selection of IVR menu
US8879698B1 (en) 2010-02-03 2014-11-04 Tal Lavian Device and method for providing enhanced telephony
US8902749B2 (en) 2007-06-28 2014-12-02 Voxer Ip Llc Multi-media messaging method, apparatus and application for conducting real-time and time-shifted communications
US9001819B1 (en) 2010-02-18 2015-04-07 Zvi Or-Bach Systems and methods for visual presentation and selection of IVR menu

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US9976865B2 (en) 2006-07-28 2018-05-22 Ridetones, Inc. Vehicle communication system with navigation
US20090028308A1 (en) * 2007-07-24 2009-01-29 Motorola, Inc. Call handling system with visual call menu
US8542804B2 (en) * 2008-02-08 2013-09-24 Voxer Ip Llc Voice and text mail application for communication devices
WO2009111884A1 (en) 2008-03-12 2009-09-17 E-Lane Systems Inc. Speech understanding method and system
CA2719301C (en) 2008-03-25 2016-10-04 E-Lane Systems Inc. Multi-participant, mixed-initiative voice interaction system
US8838075B2 (en) 2008-06-19 2014-09-16 Intelligent Mechatronic Systems Inc. Communication system with voice mail access and call by spelling functionality
EP2436224A4 (en) 2009-05-28 2012-12-05 Intelligent Mechatronic Sys Communication system with personal information management and remote vehicle monitoring and control features
WO2010148518A1 (en) 2009-06-27 2010-12-29 Intelligent Mechatronic Systems Vehicle internet radio interface
CN102044254B (en) * 2009-10-10 2012-11-07 北京理工大学 Speech spectrum color enhancement method for speech visualization
CN102685023A (en) * 2011-03-11 2012-09-19 中兴通讯股份有限公司 Method and system for achieving visual voicemail based on internet protocol (IP)
US9226121B2 (en) * 2013-08-02 2015-12-29 Whatsapp Inc. Voice communications with real-time status notifications
US9419935B2 (en) 2013-08-02 2016-08-16 Whatsapp Inc. Voice communications with real-time status notifications
WO2015152956A1 (en) * 2014-03-31 2015-10-08 Oracle International Corporation Infrastructure for synchronization of mobile device with mobile cloud service
CN109600300B (en) * 2018-11-19 2022-03-04 郑州云海信息技术有限公司 Artificial intelligent mail management system and method

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US6424711B1 (en) * 1994-11-01 2002-07-23 Davox Corporation Computer telephone system
US6754181B1 (en) * 1996-11-18 2004-06-22 Mci Communications Corporation System and method for a directory service supporting a hybrid communication system architecture
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Cited By (21)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8902749B2 (en) 2007-06-28 2014-12-02 Voxer Ip Llc Multi-media messaging method, apparatus and application for conducting real-time and time-shifted communications
US8843117B2 (en) 2007-08-31 2014-09-23 At&T Mobility Ii Llc Voicemail archival and forwarding functionality for communications networks and devices
US9210558B2 (en) 2007-08-31 2015-12-08 At&T Mobility Ii Llc Updating voicemail with selective establishment of PDP contexts and data sessions
US8977241B2 (en) 2007-08-31 2015-03-10 At&T Mobility Ii Llc Voicemail forwarding functionality for communications networks
US8923825B2 (en) 2007-08-31 2014-12-30 At&T Mobility Ii Llc Enhanced messaging with language translation feature
US8553859B1 (en) 2010-02-03 2013-10-08 Tal Lavian Device and method for providing enhanced telephony
US8548131B1 (en) 2010-02-03 2013-10-01 Tal Lavian Systems and methods for communicating with an interactive voice response system
US8594280B1 (en) 2010-02-03 2013-11-26 Zvi Or-Bach Systems and methods for visual presentation and selection of IVR menu
US8625756B1 (en) 2010-02-03 2014-01-07 Tal Lavian Systems and methods for visual presentation and selection of IVR menu
US8681951B1 (en) 2010-02-03 2014-03-25 Tal Lavian Systems and methods for visual presentation and selection of IVR menu
US8687777B1 (en) 2010-02-03 2014-04-01 Tal Lavian Systems and methods for visual presentation and selection of IVR menu
US8537989B1 (en) 2010-02-03 2013-09-17 Tal Lavian Device and method for providing enhanced telephony
US8548135B1 (en) 2010-02-03 2013-10-01 Tal Lavian Systems and methods for visual presentation and selection of IVR menu
US8572303B2 (en) 2010-02-03 2013-10-29 Tal Lavian Portable universal communication device
US8879698B1 (en) 2010-02-03 2014-11-04 Tal Lavian Device and method for providing enhanced telephony
US9001819B1 (en) 2010-02-18 2015-04-07 Zvi Or-Bach Systems and methods for visual presentation and selection of IVR menu
US8406388B2 (en) 2011-07-18 2013-03-26 Zvi Or-Bach Systems and methods for visual presentation and selection of IVR menu
US8903073B2 (en) 2011-07-20 2014-12-02 Zvi Or-Bach Systems and methods for visual presentation and selection of IVR menu
US8345835B1 (en) 2011-07-20 2013-01-01 Zvi Or-Bach Systems and methods for visual presentation and selection of IVR menu
US8867708B1 (en) 2012-03-02 2014-10-21 Tal Lavian Systems and methods for visual presentation and selection of IVR menu
US8731148B1 (en) 2012-03-02 2014-05-20 Tal Lavian Systems and methods for visual presentation and selection of IVR menu

Also Published As

Publication number Publication date
EP1987659A2 (en) 2008-11-05
EP1987659A4 (en) 2012-09-19
CN103124317B (en) 2016-06-22
CN101356796A (en) 2009-01-28
CN103124317A (en) 2013-05-29
WO2007081929A2 (en) 2007-07-19

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