WO2006058967A1 - Fourniture de caracteristiques de reglage de courrier electronique pour un terminal mobile - Google Patents

Fourniture de caracteristiques de reglage de courrier electronique pour un terminal mobile Download PDF

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Publication number
WO2006058967A1
WO2006058967A1 PCT/FI2005/050441 FI2005050441W WO2006058967A1 WO 2006058967 A1 WO2006058967 A1 WO 2006058967A1 FI 2005050441 W FI2005050441 W FI 2005050441W WO 2006058967 A1 WO2006058967 A1 WO 2006058967A1
Authority
WO
WIPO (PCT)
Prior art keywords
mail
user
setting parameter
provisioning
domain
Prior art date
Application number
PCT/FI2005/050441
Other languages
English (en)
Inventor
Ari Backholm
Seppo Salorinne
Marko Ketonen
Lauri Vuornos
Jussi Heinonen
Original Assignee
Seven Networks International Oy
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from FI20045466A external-priority patent/FI117152B/fi
Application filed by Seven Networks International Oy filed Critical Seven Networks International Oy
Priority to EP05815115A priority Critical patent/EP1817883A4/fr
Publication of WO2006058967A1 publication Critical patent/WO2006058967A1/fr

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/58—Message adaptation for wireless communication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21—Monitoring or handling of messages
    • H04L51/23—Reliability checks, e.g. acknowledgments or fault reporting
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/48—Message addressing, e.g. address format or anonymous messages, aliases
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72403—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality
    • H04M1/7243—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality with interactive means for internal management of messages
    • H04M1/72436—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality with interactive means for internal management of messages for text messaging, e.g. SMS or e-mail

Definitions

  • the invention relates to methods and equipment for provisioning of e-mail service.
  • the e-mail service Before using an e-mail service with a mobile terminal, the e-mail service must be provisioned, which involves entering a set of settings, such as the address of an e-mail server. Some systems require the server addresses for incoming e-mail and outgoing e-mail separately.
  • Prior e-mail service provisioning techniques suffer from certain problems. For instance, users are not normally aware of the required settings, and when they are, entry of parameters is difficult given the small user interfaces of mobile terminals.
  • An object of the present invention is to provide a method and an apparatus for implementing the method so as to alleviate the above problems.
  • the object of the invention is achieved by the methods and equipment which are characterized by what is stated in the independent claims. Preferred embodiments of the invention are disclosed in the dependent claims.
  • An aspect of the invention is a method that comprises the steps of: a) maintaining a list of good setting parameter sets, wherein each good setting parameter set relates to a domain part of an e-mail address; b) requesting and receiving an e-mail address and a user authentication information from a user of the mobile terminal, wherein the e-mail address comprises a domain part; c) comparing the domain part of the e-mail address received from the user with domain parts in the list of good setting parameter sets; d) if a match is found in step c), provisioning the e-mail service to the mobile terminal with the setting parameter set that produced the match; e) if no match is found in step c), requesting and receiving further parameters from the user, the further parameters including at least an address of an e-mail server, and provisioning the e-mail service to the mobile terminal with the further parameters; f) if the provisioning in step e) is successful, using the domain part and the further parameters to generate a new setting parameter set in the list of
  • the apparatus may be a dedicated provisioning server, or it may be integrated in or co-located with some other network element or function.
  • 'good' and 'bad' in the context of domains and setting parameters are not relative terms but precise shorthand notations to indicate domains under which e-mail service respectively can and cannot be val- idly provisioned with this technique.
  • the success or failure of e-mail service provisioning can be tested by sending a test message using the provisioned e-mail service and attempting to read, and optionally delete, the test message.
  • An advantage of the invention is that in many cases e-mail service can be successfully provisioned to users unaware of the required setting parameters.
  • a further benefit is that the amount of data to be entered is reduced. In other words, the invention saves time and reduces errors.
  • the apparatus can be a conventional Internet server comprising appropriate input and output interfaces, processor and memory, wherein the memory comprises routines and data structures for carrying out the steps of the above method.
  • Figure 1 shows an exemplary system architecture in which the in- vention can be used
  • Figure 2 shows a user interface screen for requesting setting parameters from a user
  • Figure 3 shows a table of good and bad setting parameters
  • Figure 4A shows a table of bad setting parameters
  • Figure 4B shows a table of alternative setting parameters
  • Figure 5 shows a flow chart for processing user-supplied setting parameters.
  • FIG. 1 shows an exemplary system architecture which is sup- ported by the owner of the present application.
  • Reference numeral 100 denotes a host system that is able to send an receive e-mail messages.
  • Reference numeral 102 denotes a mobile terminal, also able to send an receive e- mail messages.
  • the e-mail messages may originate or terminate at external e- mail terminals, one of which is denoted by reference numeral 104.
  • the invention aims at improving cooperation between the host system 100 and mobile terminal 102 such that they can use a single e-mail account as transparently as possible.
  • e-mail messages read at the mobile terminal 102 should preferably be marked as read at the host system.
  • Reference numeral 106 denotes a data network, such as an IP (Internet Protocol) network, which may be the common Internet or its closed subnetworks, commonly called intranets or extranets.
  • Reference numeral 108 denotes an e-mail server and its associated database. There may be separate e-mail servers and/or server addresses for incoming and outgoing e-mail.
  • the database stores an e-mail account, addressable by means of an e-mail address, that appears as a mailbox to the owner of the e-mail account.
  • the data network 106 is connected, via a gateway 112 to an access network 114.
  • the access network comprises a set of base stations 116 to provide wireless coverage over a wireless interface 118 to the mobile terminals 102.
  • Reference numeral 110 denotes a messaging centre that is largely responsible for providing the above-mentioned transparency between the host system 100 and the mobile terminal 102.
  • the system architecture also com- prises a connectivity function 120, whose task is to push e-mail messages to the mobile terminal.
  • the connectivity function 120 is considered a physically integral but logically distinct element of the messaging centre 110.
  • the mobile terminal 102 may be a pocket or laptop computer with a radio interface, a smart cellular telephone, or the like.
  • the host system 100 may have different roles. In some im- plementations the host system 100 is optional and may be a conventional office computer that merely acts as the mobile terminal user's principal computer and e-mail terminal. In other implementations the host system may act as a platform for a single user's connectivity function, in addition to being an office computer. In yet other implementations the host system 100 may comprise the connectivity function for several users. Thus it is a server instead of a normal office computer.
  • the access network 114 is able to establish and maintain a tunnel 122 between the messaging centre 110 and the mobile terminal 102.
  • the tunnel may be set up using GPRS Tunnelling
  • GTP tunnelling Protocol
  • Figure 1 shows an embodiment in which the messaging centre 110 is largely responsible for e-mail transport to/from the mobile terminal 102 via the access network 114, while a separate connectivity function 120 is respon- sible for data security issues.
  • the connectivity function 120 may be physically attached to or co-located with the messaging centre 110, but they are logically separate elements. Indeed, a definite advantage of the separate connectivity function 120 is that it can be detached from the messaging centre, for instance, within the company that owns the host system 100 or the e-mail server 108. For a small number of users, the connectivity function 120 can be installed in each host system 100, or the host system 100 can be interpreted as a separate server configured to support multiple users. It is even possible to implement some or all the above-mentioned options.
  • Each messaging centre 110 may have an integral connectivity function 120 to support users who don't wish to install a separate connectivity function in a host system 100. For users who do install a separate connectivity function 120 in their host systems 100, such connectivity functions bypass the connectivity function in the messaging centre 110 and address the messaging centre 110 directly.
  • a real e-mail system supports a large number of mobile terminals 102 and tunnels 122.
  • the messaging centre 110 and the connectivity function collectively maintain an association 124, 124' for each supported mobile terminal.
  • each association 124, 124' joins three fields, namely an e-mail address 124A assigned to the mobile terminal or its user, encryption information 124C and a temporary wireless identity 124D of the mobile terminal in the access network.
  • the embodiment shown in Figure 1 also employs a terminal identifier 124B which may be the same as the e-mail address 124A of the mobile terminal 102, in which case the association 124 actually associates three information items.
  • the terminal identifier 124B may be an identifier arbitrarily assigned to the mobile terminal.
  • the terminal identifier 124B is the mobile terminal's equipment identifier or its derivative.
  • the encryption information 124C is pref- erably related to the mobile terminal's equipment identity and is preferably generated by the mobile terminal itself, so as to ensure that no other terminal besides the one used for creating the encryption information 124C will be able to decrypt incoming encrypted e-mail messages.
  • the temporary wireless identity 124D may be the identifier of the tunnel 122 to the mobile station.
  • the tunnel identifier is not permanent and is only known when a tunnel exists.
  • Figure 2 shows a user interface screen 200 for requesting setting parameters from a user.
  • the user may enter the setting parameters by means of the mobile terminal 102 or a conventional computer, such as the host system 100.
  • Reference numeral 202 generally denotes a set of prompts displayed to the user.
  • Reference numerals on the right-hand side of Figure 2 denote the setting parameters entered by the user.
  • Parameter 210 is the user's e-mail address.
  • the e-mail address 210 contains a user-specific part 212 and a domain part 216 which are separated by a separator character @ 214.
  • the domain part of an e-mail address is the part of the e-mail address that follows the separator character @.
  • Parameters 220 and 222 constitute user-specific authentication information, which in this example consists of a user name 220 and a password 222.
  • Figure 3 shows a table 300 of setting parameters.
  • Figure 3 shows an embodiment in which good and bad setting parameter sets are stored in a single table.
  • Reference numerals 300A and 300B denote good and bad setting parameter sets respectively.
  • Figure 3 shows three versions of the table 300 that are present at different times.
  • Reference numeral 300 shows the table in a some phase of operation, while reference numerals 300' and 300" denote versions of the table at two different phases of development.
  • the table 300 comprises a row or record for three domains.
  • the table 300 comprises a column or field for a domain name 310, incoming server address 320 and outgoing server address 330.
  • there is also a failure measure column 340 the use of which will be described later.
  • the first version of table 300 comprises entries for two domains, denoted by subscripts after the columns.
  • reference numeral 31 Oi denotes a domain 310 for a first operator.
  • FIG. 5 shows a flow chart for processing user-supplied setting parameters.
  • a user logs in with a provisioning server that, by way of non-limiting example, can be the connectivity function 120 shown in Figure 1.
  • a dedicated provisioning server 126 can be provided.
  • the user is requested to enter the e-mail address 210 and authentication information 220, 222, shown in Figure 2.
  • the remaining parameters 240, 242 shown in Figure 2 need not be requested or entered.
  • step 504 the provisioning server parses the domain part 216 from the user-supplied e-mail address 210 and compares, in step 506, the domain part 216 with the domains in the domain column 310 of the table 300.
  • the domain is operator.fi, which matches the domain part 31 Oi in the first displayed record in the table 300.
  • the table 300 comprises sets of known good setting parameters, and in step 508, the provisioning of the e-mail service for the user is completed with the parameters 320i and 330i (server addresses for incoming and outgoing e-mail) found in this record. Steps 510 to 518 are performed if a match is not found in step 506.
  • step 510 the user is requested to enter further parameters, such as the server addresses for incoming and outgoing e-mail, items 240 and 242 in Figure 2.
  • step 512 the user's e-mail service provisioning is performed with these parameters.
  • step 514 the validity of the user's newly-supplied parameters 240 and 242 is tested.
  • the provisioning server may send a test e-mail message to the user-supplied address 210 and attempt to read, and optionally, delete it with the user-supplied authentication information 220, 222. If this test, or some other suitable test, is successful, the provisioning server creates, in step 518, a new record in the table 300.
  • the complemented table is denoted by reference numeral 300'. It comprises the domain name 31 O 3 and the user's newly-supplied parameters 32O 3 and 33O 3 .
  • test 514 If the test 514 initially fails, it may be repeated some time afterwards to take care of situations in which the e-mail server(s) supporting the user is/are temporarily out of action.
  • Step 520 relates to an optional but beneficial act of keeping track of a failure measure of e-mail service provisioning.
  • the failure measure may, by way of example, indicate a count, rate or ratio of provisioning failures. Keeping track of the failure measure is beneficial because the user-supplied parameters 32O 3 and 33O 3 may not be valid to all users within the same domain 31 O 3 . In other words, even if the test in step 514 is successful for one user, the parameters may still be invalid for other users because the relation of domain name versus server addresses may be ambiguous. This is why it is beneficial to keep track of a failure measure per domain, shown as column 340 in Figure 3.
  • the failure measure for the domain operator_3.fi is denoted by reference numeral 34O 3 .
  • the data for the domain opera- tor_3.fi is marked as bad (not configurable).
  • the server addresses for incoming and outgoing e-mail for operator_3, denoted by reference numerals 32O 3 and 33O 3 are replaced by zeros.
  • the zeros acts as signs for invalid data, which means that the e-mail addresses in the domain operator_3.fi are ambiguous and cannot be adequately provisioned by this technique.
  • Reference numeral 300B denotes a section of the table 300 that comprises bad setting parameter sets.
  • the predetermined threshold for the failure measure cannot be zero or very close to zero because even validly provisioned e-mail servers can be out of service for some time, and some failures must be tolerated even with good setting parameters.
  • Figure 4A shows an alternative embodiment that employs an explicit list 400 of bad domains.
  • the list 300 of good settings pa- rameters is naturally devoid of bad domains.
  • Figure 4B shows a further alternative embodiment that employs a list 420 of alternative setting parameters. This embodiment makes use of the fact that even if the e-mail server address(es) for a domain may not be unambiguously derivable from the domain name, a setting selected from a finite set of alternative settings usually applies.
  • Figure 4B shows a list 420 of alternative setting parameters for two operators.
  • Reference numeral 422 denotes three alternative setting parameter sets for operator_3.fi
  • reference numeral 424 denotes two alternative setting sets for operator 5.fi. If the user-indicated e- mail address 210 ( Figure 2) is under a domain 216 that is listed in the list 420, the alternative setting sets can be tried automatically one by one, or they can be shown to the user for selection.
  • the user may enter a new setting parameter set, which can be tested and added to the list 420 if the test succeeds.
  • the list of alternative setting sets for each operator can be maintained in the order of decreasing success rate of provisioning, whereby the most likely correct setting set will be tried first.
  • Figure 2 showed an embodiment in which the user name 220 was requested from the user separately from the e-mail address 210.
  • some e-mail systems it is possible to deduce the user name 220 from the e-mail address 210 automatically.
  • some e-mail systems may use the user- specific part 212 of the e-mail address 210 as the user name 220, possibly after stripping of non-alphabetic characters.
  • Such rules can be domain-specific.
  • the user name 220 may be deduced from the e-mail address 210 by some specific rule.
  • the connectivity function 120 or provisioning server 126 may try all or some of the most generally applicable rules, such as us- ing the user specific part 212 as the user name 220.
  • the set of domain-specific rules may also comprise instructions to be displayed in case of provisioning problems.
  • the connectivity function 120 or provisioning server 126 may test e-mail provisioning with the user-supplied parameters 210, 220, 222. If the test fails, the user may be instructed to activate a premium service.

Abstract

La présente invention a trait à un procédé et un appareil pour la fourniture d'un service de courrier électronique à un terminal mobile dans un système de courrier électronique qui utilise des adresses de courrier électronique comprenant une partie de domaine. L'appareil maintient une liste d'ensembles de paramètres de réglage appropriés par rapport à des parties de domaine de courrier électronique. Il reçoit (502) une adresse de courrier électronique et une authentification d'utilisateur en provenance d'un utilisateur et compare (502) la partie de domaine de l'adresse reçue avec des parties de domaine dans la liste de d'ensembles de paramètres appropriés. En cas de correspondance, le service de courrier électronique est approvisionné avec un ensemble de paramètres correspondants. En cas de non correspondance, l'appareil demande et reçoit (510) des paramètres additionnels en provenance de l'utilisateur, comprenant une adresse de serveur de courrier électronique, et fournit (512) le service de courrier électronique avec les paramètres additionnels. Si l'approvisionnement avec les paramètres additionnels est réussi, la partie de domaine et les paramètres additionnels sont utilisés pour la génération (518) d'un nouveau paramètre de réglage dans la liste d'ensembles de paramètres appropriés.
PCT/FI2005/050441 2004-12-03 2005-12-01 Fourniture de caracteristiques de reglage de courrier electronique pour un terminal mobile WO2006058967A1 (fr)

Priority Applications (1)

Application Number Priority Date Filing Date Title
EP05815115A EP1817883A4 (fr) 2004-12-03 2005-12-01 Fourniture de caracteristiques de reglage de courrier electronique pour un terminal mobile

Applications Claiming Priority (4)

Application Number Priority Date Filing Date Title
FI20045466 2004-12-03
FI20045466A FI117152B (fi) 2004-12-03 2004-12-03 Sähköpostiasetusten käyttöönotto matkaviestimelle
US65108105P 2005-02-09 2005-02-09
US60/651,081 2005-02-09

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