WO2003030505A3 - Method of contacting a party using multiple media - Google Patents

Method of contacting a party using multiple media Download PDF

Info

Publication number
WO2003030505A3
WO2003030505A3 PCT/US2002/030959 US0230959W WO03030505A3 WO 2003030505 A3 WO2003030505 A3 WO 2003030505A3 US 0230959 W US0230959 W US 0230959W WO 03030505 A3 WO03030505 A3 WO 03030505A3
Authority
WO
WIPO (PCT)
Prior art keywords
party
contact
communication
media
emergency
Prior art date
Application number
PCT/US2002/030959
Other languages
French (fr)
Other versions
WO2003030505A2 (en
Inventor
Karl A Walder
Original Assignee
Inv S Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Inv S Inc filed Critical Inv S Inc
Priority to AU2002334724A priority Critical patent/AU2002334724A1/en
Publication of WO2003030505A2 publication Critical patent/WO2003030505A2/en
Publication of WO2003030505A3 publication Critical patent/WO2003030505A3/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/4228—Systems providing special services or facilities to subscribers in networks
    • H04M3/42306—Number translation services, e.g. premium-rate, freephone or vanity number services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/46—Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
    • H04M3/465—Arrangements for simultaneously calling a number of substations until an answer is obtained
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/45—Aspects of automatic or semi-automatic exchanges related to voicemail messaging
    • H04M2203/4536—Voicemail combined with text-based messaging
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/04—Special services or facilities for emergency applications
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H04M3/42068—Making use of the calling party identifier where the identifier is used to access a profile
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42382—Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks

Abstract

A method for using alternative media (sending a letter, a facsimile, an e-mail, placing a telephone call, a short message (SMS)) to establish communication with a party especially when contact with the party must be made as quickly as possible, such as in emergency or possible fraudulent credit card use situations. A first communication is initiated (205) using a first media and if the desired result is not achieved (215) then at least a second communication is initiated (235), preferably using at least one different media. Typically, but not necessarily, the desired result is considered not to have been achieved if contact with the party has not been established within a certain time. A contact strategy is employed to determine the communication methods based upon the type of triggering event and, in some cases, the customer contact preferences. Some types of triggering events are emergency, urgent, routine, and bulk.
PCT/US2002/030959 2001-10-01 2002-09-27 Method of contacting a party using multiple media WO2003030505A2 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU2002334724A AU2002334724A1 (en) 2001-10-01 2002-09-27 Method of contacting a party using multiple media

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US32628501P 2001-10-01 2001-10-01
US60/326,285 2001-10-01

Publications (2)

Publication Number Publication Date
WO2003030505A2 WO2003030505A2 (en) 2003-04-10
WO2003030505A3 true WO2003030505A3 (en) 2003-08-21

Family

ID=23271571

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2002/030959 WO2003030505A2 (en) 2001-10-01 2002-09-27 Method of contacting a party using multiple media

Country Status (2)

Country Link
AU (1) AU2002334724A1 (en)
WO (1) WO2003030505A2 (en)

Families Citing this family (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
FR2903262B1 (en) * 2006-07-03 2008-09-26 Alcatel Sa COMMUNICATION METHOD USING ENCODING A QUESTIONNAIRE IN AN IM APPLICATION
JP5262371B2 (en) * 2008-07-11 2013-08-14 日本電気株式会社 Reporting device, reporting system, data processing method for reporting device, and program thereof
US20170236127A1 (en) * 2015-08-17 2017-08-17 Acxiom Corporation Automotive Recall System and Method

Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5436965A (en) * 1993-11-16 1995-07-25 Automated Systems And Programming, Inc. Method and system for optimization of telephone contact campaigns
CA2281147A1 (en) * 1999-08-26 2001-02-26 At&T Corp. Method and apparatus for relaying communication

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5436965A (en) * 1993-11-16 1995-07-25 Automated Systems And Programming, Inc. Method and system for optimization of telephone contact campaigns
CA2281147A1 (en) * 1999-08-26 2001-02-26 At&T Corp. Method and apparatus for relaying communication

Also Published As

Publication number Publication date
WO2003030505A2 (en) 2003-04-10
AU2002334724A1 (en) 2003-04-14

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